ibex.
Tuesday 05, May 2020

Email and Chat Support Specialist 

ibex.

Karachi, - Pakistan - 33k to 33k (PKR) - Per Month

Student On Rotation Full-Time

Job Details

Category:
Customer Service
Career Level:
Entry Level
Experience:
Student
Required Qualification:
Intermediate or Above
Requires Traveling:
No
Salary:
33000 - 33000 PKR
Salary Type:
Per Month
Total Vacancies:
30
Skills
actingliaisonclientassistancechatemailservice deliveryrequirementsbillingquerysalaryproblemcustomer servicesolutionsservice levelintermediatecommunicationverbalms officeexcelbenefitsmedical insuranceprovident fundinternalbonuscompanysupportspecialist

Description

Job Overview:

Responsible for acting as a liaison between our customers and the respective client. Provides assistance via Chat and/or Email to the customers with their questions, issues, new orders, service delivery requirements, billing, and any other query. Escalate to relevant teams internally and/or externally.

Location: Karachi
Salary: Up to PKR ,
Working Hours:
Job Shift: Morning & Evening, between am to pm

Job Description:
• Prompt chat and email response to customers
• Document each customer’s question or problem as well as the resulting answer or solution
• Develop customer service solutions
• Maintain service level

Job Specification:
• Intermediate or above
• Age limit: -
• Excellent communication (verbal & written)
• Proficiency with MS Office particularly MS Excel
• Flexibility
• Customer-centric attitude
• Problem-solving
• Adaptability

Perks & Benefits:
• Medical Insurance
• Permanent Employment Status
• Provident Fund
• Internal Job Opportunities
• Annual Leaves
• Leaves Encashment
• Referral Bonus
• Company Pick & Drop


Email Subject: Email and Chat Support Specialist 

Job Specification

ibex. is in search of talented and motivated individuals for the post of Email and Chat Support Specialist in the field of Customer Service in one of their office located in Karachi - Pakistan. The ideal candidate should have intermediate or above qualification and atleast student of experience. The position require acting, liaison, client, assistance, chat, email, service delivery, requirements, billing, query, salary, problem, customer service, solutions, service level, intermediate, communication, verbal, ms office, excel, benefits, medical insurance, provident fund, internal, bonus, company, support, specialist mandatory skills. This is a Full-Time on rotation job.Salary vary between 33k to 33k (PKR) per month depending upon skills and years of experience candidate got.


About ibex.

ibex. is a leading end-to-end provider of technology-enabled Customer Lifecycle Experience (CLX) solutions. ibex. helps leading brands worldwide acquire, engage, and retain customers. Headquartered in Washington, D.C., ibex. has delivery locations across 26 sites in seven countries and maintains a network of over 15,000 employees. With its CLX platform, the company’s solutions range from handling 60 million customer interactions yearly for its clients from onshore, offshore and near-shore locations, to acquiring new customers for its clients that add $2 billion yearly in lifetime revenues, to deploying its Clearview platform that helps brands manage and optimize their customer experience.