ibex.
Friday 21, Aug 2020

Customer Support Specialist - International  

ibex.

Karachi, - Pakistan - 25k to 55k (PKR) - Per Month

Student On Rotation Full-Time

Job Details

Category:
Customer Service
Career Level:
Entry Level
Experience:
Student
Required Qualification:
O Level/ Matriculation or above
Requires Traveling:
No
Salary:
25000 - 55000 PKR
Salary Type:
Per Month
Total Vacancies:
15
Skills
servicecustomer developmentcustomer experienceenglishaccentcommunicationms officeexcel

Description

Key Responsibilities:

Interact with customers to provide and process information in response to inquiries, concerns and requests about products and/or services.
Collaborate and build relationships with customers to strengthen service competitiveness
Communicate timely back to customers, track and resolve any issues regarding the service
Contribute to customer development role
Ensure a positive Customer Experience ultimately leading to a good Quality Assurance (QA) Score.
Job Specification:
O Levels/Matric or above
Age limit: -
Excellent command over English, with good American or Neutral accent
Excellent communication (Listening, Speaking & Writing)
Proficiency with MS Office particularly MS Excel
Flexibility & Adaptability
Customer-centric attitude
Emotional Intelligence and Critical Thinking
Self-motivated, assertive and responsive

Job Specification

ibex. is in search of talented and motivated individuals for the post of Customer Support Specialist - International in the field of Customer Service in one of their office located in Karachi - Pakistan. The ideal candidate should have o level/ matriculation or above qualification and atleast student of experience. The position require service, customer development, customer experience, english, accent, communication, ms office, excel mandatory skills. This is a Full-Time on rotation job.Salary vary between 25k to 55k (PKR) per month depending upon skills and years of experience candidate got.


About ibex.

ibex. is a leading end-to-end provider of technology-enabled Customer Lifecycle Experience (CLX) solutions. ibex. helps leading brands worldwide acquire, engage, and retain customers. Headquartered in Washington, D.C., ibex. has delivery locations across 26 sites in seven countries and maintains a network of over 15,000 employees. With its CLX platform, the company’s solutions range from handling 60 million customer interactions yearly for its clients from onshore, offshore and near-shore locations, to acquiring new customers for its clients that add $2 billion yearly in lifetime revenues, to deploying its Clearview platform that helps brands manage and optimize their customer experience.

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