ibex.
Tuesday 02, Jun 2020

Customer Support Specialist – International 

ibex.

Karachi, Lahore, Islamabad, - Pakistan - 25k to 58k (PKR) - Per Month

Student On Rotation Full-Time

Job Details

Category:
Customer Service
Career Level:
Entry Level
Experience:
Student
Required Qualification:
Intermediate/O-Level/A-Level
Requires Traveling:
No
Salary:
25000 - 58000 PKR
Salary Type:
Per Month
Total Vacancies:
30
Skills
liaisonassistancequeryservicecustomer developmentcustomer experiencequality assuranceaccentcommunicationms officeexcel

Description

Responsible for acting as a liaison between our customer and the respective client. Provides assistance to the customers with their questions, issues, new orders, service delivery requirements, billing, and any other query.

Location: Karachi, Lahore & Islamabad
Salary: Up to PKR ,
Working Hours:
Job Shift: Rotational
Key Responsibilities:
• Interact with customers to provide and process information in response to inquiries, concerns and requests about products and/or services.
• Collaborate and build relationships with customers to strengthen service competitiveness
• Communicate timely back to customers, track and resolve any issues regarding the service
• Contribute to customer development role
• Ensure a positive Customer Experience ultimately leading to a good Quality Assurance (QA) Score
Job Specification:
• O Levels/Matric or above
• Age limit: -
• Excellent command over English, with good American or Neutral accent
• Excellent communication (Listening, Speaking & Writing)
• Proficiency with MS Office particularly MS Excel
• Flexibility & Adaptability
• Customer-centric attitude
• Emotional Intelligence and Critical Thinking
• Self-motivated, assertive and responsive
Perks & Benefits:
• Medical Insurance
• Permanent Employment Status
• Provident Fund
• Internal Job Opportunities
• Annual Leaves
• Leaves Encashment
• Referral Bonus
• Company Pick & Drop
Send us your CV at
Email Subject: Customer Support Specialist - International
 Link: https://bit.ly/ ba aa

Job Specification

ibex. is in search of talented and motivated individuals for the post of Customer Support Specialist – International in the field of Customer Service in one of their office located in Karachi, Lahore, Islamabad - Pakistan. The ideal candidate should have intermediate/o-level/a-level qualification and atleast student of experience. The position require liaison, assistance, query, service, customer development, customer experience, quality assurance, accent, communication, ms office, excel mandatory skills. This is a Full-Time on rotation job.Salary vary between 25k to 58k (PKR) per month depending upon skills and years of experience candidate got.


About ibex.

ibex. is a leading end-to-end provider of technology-enabled Customer Lifecycle Experience (CLX) solutions. ibex. helps leading brands worldwide acquire, engage, and retain customers. Headquartered in Washington, D.C., ibex. has delivery locations across 26 sites in seven countries and maintains a network of over 15,000 employees. With its CLX platform, the company’s solutions range from handling 60 million customer interactions yearly for its clients from onshore, offshore and near-shore locations, to acquiring new customers for its clients that add $2 billion yearly in lifetime revenues, to deploying its Clearview platform that helps brands manage and optimize their customer experience.