ibex.
Thursday 02, Apr 2020

Customer Support Specialist – International 

ibex.

Karachi, Lahore, Islamabad, - Pakistan - 35k to 57k (PKR) - Per Month

Fresh Graduate On Rotation Full-Time

Job Details

Category:
Customer Service
Career Level:
Entry Level
Experience:
Fresh Graduate
Required Qualification:
• O Levels/A-Levels/Matric/Intermediate or above
Requires Traveling:
No
Salary:
35000 - 57998 PKR
Salary Type:
Per Month
Total Vacancies:
30
Skills
• interact with customers to provide and process iconcerns and requests about products and/or servictrack and resolve any issues regarding the service

Description

Job Overview: Responsible for acting as a liaison between our customer and the respective client. Provides assistance to the customers with their questions, issues, new orders, service delivery requirements, billing, and any other query.

Location: Karachi, Lahore & Islamabad
Salary: Up to PKR ,
Working Hours:
Job Shift: Rotational
Key Responsibilities:
• Interact with customers to provide and process information in response to inquiries, concerns and requests about products and/or services.
• Collaborate and build relationships with customers to strengthen service competitiveness
• Communicate timely back to customers, track and resolve any issues regarding the service
• Contribute to customer development role
• Ensure a positive Customer Experience ultimately leading to a good Quality Assurance (QA) Score
Job Specification:
• O Levels/Matric or above
• Age limit: -
• Excellent command over English, with good American or Neutral accent
• Excellent communication (Listening, Speaking & Writing)
• Proficiency with MS Office particularly MS Excel
• Flexibility & Adaptability
• Customer-centric attitude
• Emotional Intelligence and Critical Thinking
• Self-motivated, assertive and responsive
Perks & Benefits:
• Medical Insurance
• Permanent Employment Status
• Provident Fund
• Internal Management Job Opportunities
• Annual Leaves
• Leaves Encashment
• Referral Bonus
• Company Pick & Drop


Job Specification

ibex. is in search of talented and motivated individuals for the post of Customer Support Specialist – International in the field of Customer Service in one of their office located in Karachi, Lahore, Islamabad - Pakistan. The ideal candidate should have • o levels/a-levels/matric/intermediate or above qualification and atleast fresh graduate of experience. The position require • interact with customers to provide and process i, concerns and requests about products and/or servic, track and resolve any issues regarding the service mandatory skills. This is a Full-Time on rotation job.Salary vary between 35k to 57k (PKR) per month depending upon skills and years of experience candidate got.


About ibex.

ibex. is a leading end-to-end provider of technology-enabled Customer Lifecycle Experience (CLX) solutions. ibex. helps leading brands worldwide acquire, engage, and retain customers. Headquartered in Washington, D.C., ibex. has delivery locations across 26 sites in seven countries and maintains a network of over 15,000 employees. With its CLX platform, the company’s solutions range from handling 60 million customer interactions yearly for its clients from onshore, offshore and near-shore locations, to acquiring new customers for its clients that add $2 billion yearly in lifetime revenues, to deploying its Clearview platform that helps brands manage and optimize their customer experience.