ibex.
Tuesday 05, May 2020

Customer Support Specialist  

ibex.

Karachi, - Pakistan - 55k to 55k (PKR) - Per Month

Student On Rotation Full-Time

Job Details

Category:
Customer Service
Career Level:
Entry Level
Experience:
Student
Required Qualification:
O-Level / A-Level / Intermediate / Bachelors
Requires Traveling:
No
Salary:
55000 - 55000 PKR
Salary Type:
Per Month
Total Vacancies:
30
Skills
actingliaisonclientassistanceservice deliveryrequirementsbillingquerysalaryprocessbuildservicecustomer developmentcustomer experiencequality assuranceenglishamericanaccentcommunicationwritingms officeexcelintelligencebenefitsmedical insuranceprovident fundinternalbonuscompanyemailcustomer supportspecialistinternational

Description

Job Overview:

Responsible for acting as a liaison between our customers and the respective client. Provides assistance to the customers with their questions, issues, new orders, service delivery requirements, billing, and any other query.

Location: Karachi, Lahore & Islamabad
Salary: Up to PKR ,
Working Hours:
Job Shift: Rotational

Key Responsibilities:
• Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and/or services.
• Collaborate and build relationships with customers to strengthen service competitiveness
• Communicate timely back to customers, track and resolve any issues regarding the service
• Contribute to customer development role
• Ensure a positive Customer Experience ultimately leading to a good Quality Assurance (QA) Score

Job Specification:
• O Levels/Matric or above
• Age limit: -
• Excellent command over English, with good American or Neutral accent
• Excellent communication (Listening, Speaking & Writing)
• Proficiency with MS Office particularly MS Excel
• Flexibility & Adaptability
• Customer-centric attitude
• Emotional Intelligence and Critical Thinking
• Self-motivated, assertive and responsive

Perks & Benefits:
• Medical Insurance
• Permanent Employment Status
• Provident Fund
• Internal Job Opportunities
• Annual Leaves
• Leaves Encashment
• Referral Bonus
• Company Pick & Drop


Email Subject: Customer Support Specialist - International

Job Specification

ibex. is in search of talented and motivated individuals for the post of Customer Support Specialist in the field of Customer Service in one of their office located in Karachi - Pakistan. The ideal candidate should have o-level / a-level / intermediate / bachelors qualification and atleast student of experience. The position require acting, liaison, client, assistance, service delivery, requirements, billing, query, salary, process, build, service, customer development, customer experience, quality assurance, english, american, accent, communication, writing, ms office, excel, intelligence, benefits, medical insurance, provident fund, internal, bonus, company, email, customer support, specialist, international mandatory skills. This is a Full-Time on rotation job.Salary vary between 55k to 55k (PKR) per month depending upon skills and years of experience candidate got.


About ibex.

ibex. is a leading end-to-end provider of technology-enabled Customer Lifecycle Experience (CLX) solutions. ibex. helps leading brands worldwide acquire, engage, and retain customers. Headquartered in Washington, D.C., ibex. has delivery locations across 26 sites in seven countries and maintains a network of over 15,000 employees. With its CLX platform, the company’s solutions range from handling 60 million customer interactions yearly for its clients from onshore, offshore and near-shore locations, to acquiring new customers for its clients that add $2 billion yearly in lifetime revenues, to deploying its Clearview platform that helps brands manage and optimize their customer experience.