ibex.
Thursday 05, Mar 2020

Customer Support Specialist  

ibex.

Karachi, Islamabad, Lahore, - Pakistan - 33k to 55k (PKR) - Per Month

Fresh Graduate On Rotation Full-Time

Job Details

Category:
Customer Service
Career Level:
Entry Level
Experience:
Fresh Graduate
Required Qualification:
O-Level / A-Level
Requires Traveling:
No
Salary:
33000 - 55000 PKR
Salary Type:
Per Month
Total Vacancies:
30
Skills
salarypreparationbuildservicecorrespondenceproductcustomer developmentenglishamericanaccentcommunicationms officeexcelintelligencebrandmetricsbenefitsmedical insuranceinternaljob postingbonusemailcustomer supportspecialistinternational• medical insurance • permanent employment status

Description

Location: Karachi, Lahore & Islamabad

Salary: Up to PKR ,
Working Hours:
Job Shift: Rotational
Key Responsibilities:
• Timely preparation of rates and quotes for customers and overseas agents
• Collaborate and build relationships with customers to strengthen service competitiveness
• Communicate timely correspondence back to customers, track and resolve any issues regarding the product
• Contribute to customer development role
Job Specification:
• O Levels/Matric or above
• Age limit: -
• Excellent command over English, with good American or Neutral accent
• Excellent communication
• Proficiency with MS Office particularly MS Excel
• Flexibility
• Customer-centric attitude
• Emotional intelligence
• Adaptability
• Self-motivation, assertiveness and responsiveness to brand metrics
Perks & Benefits:
• Medical Insurance
• Permanent Employment Status
• PF & Overtime provided
• Internal Job Posting
• Annual Leaves
• Leaves Encashment
• Referral Bonus
• Conveyance


Job Specification

ibex. is in search of talented and motivated individuals for the post of Customer Support Specialist in the field of Customer Service in one of their office located in Karachi, Islamabad, Lahore - Pakistan. The ideal candidate should have o-level / a-level qualification and atleast fresh graduate of experience. The position require salary, preparation, build, service, correspondence, product, customer development, english, american, accent, communication, ms office, excel, intelligence, brand, metrics, benefits, medical insurance, internal, job posting, bonus, email, customer support, specialist, international, • medical insurance • permanent employment status mandatory skills. This is a Full-Time on rotation job.Salary vary between 33k to 55k (PKR) per month depending upon skills and years of experience candidate got.


About ibex.

ibex. is a leading end-to-end provider of technology-enabled Customer Lifecycle Experience (CLX) solutions. ibex. helps leading brands worldwide acquire, engage, and retain customers. Headquartered in Washington, D.C., ibex. has delivery locations across 26 sites in seven countries and maintains a network of over 15,000 employees. With its CLX platform, the company’s solutions range from handling 60 million customer interactions yearly for its clients from onshore, offshore and near-shore locations, to acquiring new customers for its clients that add $2 billion yearly in lifetime revenues, to deploying its Clearview platform that helps brands manage and optimize their customer experience.