Virtual Bay
Wednesday 30, Dec 2020

Customer Support Representative  

Virtual Bay

Karachi, - Pakistan - 30k to 35k (PKR) - Per Month

1 Year Morning Shift Full-Time

Job Details

Information Technology
Career Level:
Experienced (Non-Managerial)
1 Year
Required Qualification:
Requires Traveling:
30000 - 35000 PKR
Salary Type:
Per Month
Total Vacancies:
complaintscustomer supportcustomer servicequality assurancefeedback


Answer calls professionally to provide information about services, take/ cancel orders, or obtain details of complaints.

Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders.
Follow up to ensure that appropriate actions were taken on customers requests.
Refer unresolved customer grievances or special requests to designated departments for further investigation.
Managing a team of representatives offering customer support.
Overseeing the customer service process
Conducting quality assurance surveys with customers and providing feedback to the staff.
Possessing excellent Service knowledge to enhance customer support.

Job Specification

Virtual Bay is in search of talented and motivated individuals for the post of Customer Support Representative in the field of Information Technology in one of their office located in Karachi - Pakistan. The ideal candidate should have bachelors qualification and atleast 1 year of experience. The position require complaints, customer support, customer service, quality assurance, feedback mandatory skills. This is a Full-Time morning shift job.Salary vary between 30k to 35k (PKR) per month depending upon skills and years of experience candidate got.

About Virtual Bay

Virtual Bay is the professional website development, Logo Designing, & Mobile application development company delivering custom web development, mobile application, enterprise portals, e-commerce application, web design, HTML, android apps and SEO services to our global clients.