ibex.
Thursday 02, Jan 2020

Customer Support Representative  

ibex.

Karachi, Lahore, Islamabad, - Pakistan - 17k to 21k (PKR) - Per Month

Fresh Graduate On Rotation Full-Time

Job Details

Category:
Customer Service
Career Level:
Entry Level
Experience:
Fresh Graduate
Required Qualification:
Bachelor's or above.
Requires Traveling:
No
Salary:
17500 - 21500 PKR
Salary Type:
Per Month
Total Vacancies:
15
Skills
customerrecordingprocessms officeexceloperationsflexiblecommunication skillsadaptable

Description

Job Description:

Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
Follow up to ensure that appropriate actions were taken on customers’ requests.
Refer unresolved customer grievances or special requests to designated departments for further investigation.
Job Specification:
Proficient with MS Office particularly MS Excel (Spreadsheet)
Possess Knowledge of Call Centre Operations
Must be flexible to work in shifts
Excellent communication skills
Qualification:
Minimum graduation in any relevant field.
Job Location: 
Karachi, Lahore & Islamabad
Salary:
up to , /-

Job Specification

ibex. is in search of talented and motivated individuals for the post of Customer Support Representative in the field of Customer Service in one of their office located in Karachi, Lahore, Islamabad - Pakistan. The ideal candidate should have bachelor's or above. qualification and atleast fresh graduate of experience. The position require customer, recording, process, ms office, excel, operations, flexible, communication skills, adaptable mandatory skills. This is a Full-Time on rotation job.Salary vary between 17k to 21k (PKR) per month depending upon skills and years of experience candidate got.


About ibex.

ibex. is a leading end-to-end provider of technology-enabled Customer Lifecycle Experience (CLX) solutions. ibex. helps leading brands worldwide acquire, engage, and retain customers. Headquartered in Washington, D.C., ibex. has delivery locations across 26 sites in seven countries and maintains a network of over 15,000 employees. With its CLX platform, the company’s solutions range from handling 60 million customer interactions yearly for its clients from onshore, offshore and near-shore locations, to acquiring new customers for its clients that add $2 billion yearly in lifetime revenues, to deploying its Clearview platform that helps brands manage and optimize their customer experience.