Epic Consulting Group
Tuesday 22, Jan 2019

Customer Support Representative  

Epic Consulting Group

Lahore, - Pakistan - 25k to 35k (PKR) - Per Month

1 Year Morning Shift Full-Time

Job Details

Category:
Customer Service
Career Level:
Entry Level
Experience:
1 Year
Required Qualification:
Minimum Graduation
Requires Traveling:
No
Salary:
25000 - 35000 PKR
Salary Type:
Per Month
Total Vacancies:
2
Skills
customer serviceproduct knowledgequality focusproblem solvingmarket knowledgedocumentation skillslisteningphone skillsresolving conflictanalyzing informationmulti-tasking

Description

  • Attracts potential customers by answering product and service questions; suggesting information about other products and services.
  • Opens customer accounts by recording account information.
  • Maintains customer records by updating account information.
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Maintains financial accounts by processing customer adjustments.Recommends potential products or services to management by collecting customer information and analyzing customer needs.Prepares product or service reports by collecting and analyzing customer information.Contributes to team effort by accomplishing related results as needed.


Experience: Minimum 1 to 2 years

Education: Minimum Graduation

The candidate must possesses Excellent Communication Skills. (Both English and Urdu)

Job Specification

Epic Consulting Group is in search of talented and motivated individuals for the post of Customer Support Representative in the field of Customer Service in one of their office located in Lahore - Pakistan. The ideal candidate should have minimum graduation qualification and atleast 1 year of experience. The position require customer service, product knowledge, quality focus, problem solving, market knowledge, documentation skills, listening, phone skills, resolving conflict, analyzing information, multi-tasking mandatory skills. This is a Full-Time morning shift job.Salary vary between 25k to 35k (PKR) per month depending upon skills and years of experience candidate got.


About Epic Consulting Group

Incorporated in 2008 with the vision to import and impart best business practices to the local and multinational companies. Launched initially as a small Consultancy firm, in just 9 years, has broadened the horizon in various dominions with the geographical presence in 3 countries i.e., Malaysia (2008), Pakistan (2011) and UAE (2014) and became one of the best HR companies in Pakistan.