- Attracts potential customers by answering product and service questions; suggesting information about other products and services.
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Maintains financial accounts by processing customer adjustments.Recommends potential products or services to management by collecting customer information and analyzing customer needs.Prepares product or service reports by collecting and analyzing customer information.Contributes to team effort by accomplishing related results as needed.
Experience: Minimum 1 to 2 years
Education: Minimum Graduation
The candidate must possesses Excellent Communication Skills. (Both English and Urdu)
Epic Consulting Group is in search of talented and motivated individuals for the post of Customer Support Representative in the field of Customer Service in one of their office located in Lahore - Pakistan. The ideal candidate should have minimum graduation qualification and atleast 1 year of experience. The position require customer service, product knowledge, quality focus, problem solving, market knowledge, documentation skills, listening, phone skills, resolving conflict, analyzing information, multi-tasking mandatory skills. This is a Full-Time morning shift job.Salary vary between 25k to 35k (PKR) per month depending upon skills and years of experience candidate got.
About Epic Consulting Group
Incorporated in 2008 with the vision to import and impart best business practices to the local and multinational companies. Launched initially as a small Consultancy firm, in just 9 years, has broadened the horizon in various dominions with the geographical presence in 3 countries i.e., Malaysia (2008), Pakistan (2011) and UAE (2014) and became one of the best HR companies in Pakistan.