We are looking for a Customer Support Executive
- Manage complex transactional or emotional customer situations promptly and professionally.
- Identify and assess customers’ needs to achieve satisfaction.
- Communicate timely correspondence back to customers, track, and resolving any issues.
- Answer calls professionally and provides solutions to the customer.
- Responding to the customer’s queries within the given time frame and provide accurate, valid, and complete information using the right mode of communication.
- Understanding of customer returns on eBay, Amazon, Walmart, and other international marketplaces
- Monitor and manage sellers' feedback to maintain a higher than standard customer seller rating.
- Monitor and manage customer reviews and resolve any customers' issues swiftly and effectively.
- Intra and inter-department collaboration to familiarize the procedures and workflows of business units.
- Prepare weekly/monthly/quarterly reports to provide insights and suggest actions
- Share feedback and analysis with the manager to improvise the department.
- Remain flexible to perform ad-hoc tasks when required by the company.
Requirements & Specifications:
- Minimum year proven experience of Customer Support in E-Commerce.
- An individual, having the ability to read, write, and speak English fluently with a good American or Neutral accent “ONLY”.
- Solid problem-solving skills for the purpose of determining and solving customer issues.
- Strong verbal skills and phone skills for the purpose of gathering data for problem-solving and for communicating results to customers.
- English communication and computer proficiency are required.
- A web-savvy individual with in-depth knowledge of the Internet, search engines, and e-commerce.
- Excellent customer support skill is definitely required.
- Ability to multi-task, prioritize, and manage time effectively.
- Shift: Evening ( : pm till : am) Saturday ( : pm till : pm)
- Working days: Monday till Saturday
- Location: PECHS, Block , Karachi
- Market Competitive Salary
- Recreational Activities
- Performance Bonuses
- Health & Life Insurance
GE Solucions is in search of talented and motivated individuals for the post of Customer Support in the field of Customer Service in one of their office located in Karachi - Pakistan. The ideal candidate should have bachelors qualification and atleast 1 year of experience. The position require customer support executive, complex, customer, correspondence, calls, solutions, time, communication, returns, ebay, international, feedback, collaboration, procedures, business, analysis, manager, flexible, customer support, english, american, accent, verbal, phone, data, computer proficiency, internet, life insurance mandatory skills. This is a Full-Time night shift job.
About GE Solucions
At GE Solucions, we understand the importance of your time, that is why our Virtual Assistants execute your non-core activities and free up your time to concentrate on higher value tasks, and this results in better efficiency and higher personal gains for you.