Maaz Ahmed
Wednesday 03, Mar 2021

Customer Support Executive - Lahore 

ibex.

Lahore, - Pakistan - 17k to 21k (PKR) - Per Month

Student On Rotation Full-Time

Job Details

Category:
Customer Service
Career Level:
Entry Level
Experience:
Student
Required Qualification:
High school/O level
Requires Traveling:
No
Salary:
17500 - 21500 PKR
Salary Type:
Per Month
Total Vacancies:
30
Skills
complaintscustomertransactionsrecordingprocessformsresolutioninvestigationorganizationintermediatecommunicationms officeexcel

Description

Key Responsibilities:

• Respond to customers professionally to provide information about products and services, take/cancel orders, or obtain details of complaints.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
• Follow up to ensure that appropriate actions were taken on customers’ requests. Ideally aim for First Contact Resolution (FCR)
• Refer unresolved customer grievances or special requests to designated departments for further investigation.
• Enhance organization reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments.

Job Specification:
• Intermediate or above
• Age limit: -
• Excellent communication
• Proficiency with MS Office particularly MS Excel
• Flexibility to work in shifts
• Customer-centric attitude

Job Specification

Maaz Ahmed (Recruiter) is in search of talented and motivated individuals for the post of Customer Support Executive - Lahore in the field of Customer Service in one of their office located in Lahore - Pakistan. The ideal candidate should have high school/o level qualification and atleast student of experience. The position require complaints, customer, transactions, recording, process, forms, resolution, investigation, organization, intermediate, communication, ms office, excel mandatory skills. This is a Full-Time on rotation job.Salary vary between 17k to 21k (PKR) per month depending upon skills and years of experience candidate got.