Wednesday 03, Mar 2021

Customer Support Executive - Lahore

ibex. Pakistan

Lahore, - Pakistan - 17k to 21k (PKR) - Per Month

Student On Rotation Full-Time

Expired

Job Details

Category:: Customer Service
Career Level:: Entry Level
Experience:: Student
Required Qualification:: High school/O level
Requires Traveling:: No
Salary:: 17500 - 21500 PKR
Salary Type:: Per Month
Total Vacancies:: 30
Skills: complaintscustomertransactionsrecordingprocessformsresolutioninvestigationorganizationintermediatecommunicationms officeexcel

Description

Key Responsibilities:

• Respond to customers professionally to provide information about products and services, take/cancel orders, or obtain details of complaints.

• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.

• Follow up to ensure that appropriate actions were taken on customers’ requests. Ideally aim for First Contact Resolution (FCR)

• Refer unresolved customer grievances or special requests to designated departments for further investigation.

• Enhance organization reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments.

Job Specification:

• Intermediate or above

• Age limit: -

• Excellent communication

• Proficiency with MS Office particularly MS Excel

• Flexibility to work in shifts

• Customer-centric attitude

Job Specification

ibex. Pakistan is in search of talented and motivated individuals for the post of Customer Support Executive - Lahore in the field of Customer Service in one of their office located in Lahore - Pakistan. The ideal candidate should have high school/o level qualification and atleast student of experience. The position require complaints, customer, transactions, recording, process, forms, resolution, investigation, organization, intermediate, communication, ms office, excel mandatory skills. This is a Full-Time on rotation job.Salary vary between 17k to 21k (PKR) per month depending upon skills and years of experience candidate got.

Customer Support Executive - Lahore

ibex. Pakistan

Job Details

Description

Job Specification

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