Mudasir Bari
Wednesday 28, Feb 2024

Customer Success Manager  


Remote, - Pakistan - 400k to 600k (PKR) - Per Month

8 Years Night Shift Full-Time

Job Details

Information Technology
Career Level:
Manager (Manager/Supervisor)
8 Years
Required Qualification:
Requires Traveling:
400000 - 600000 PKR
Salary Type:
Per Month
Total Vacancies:
customer success managertechnologysolutionsclientcanadaeuropeanuniontechnicalcustomer servicemakecustomermanagerpivotalactingprimarymajorbuildtrustleadoperationscorrectiveescalationsinternalmetricsslastrendinventory managementmonthly reportsinventoryplanningcommunicationchangevoicedocumentationwritingdataadministrationprocurementprocessingbusinesscorporateverbalwritten communicationnegotiationpresentationofficeplatformsexcelpowerpointexpert


Key Account / Customer Success Manager (Remote)
Open Since: Feb ,

Closing Date: Feb ,

Salary: Rs. , - ,

Rs. ,
Rs. , - ,
Key Account / Customer Success Manager (Remote)

Apply by Feb ,
About the Company
We provide technology services and have been offering high-quality IT solutions to our satisfied customers for almost two decades. Our diverse client is not only based in Southern California but also extends across other states and internationally, with clients in Canada and the European Union. They are supported by our talented team of U.S based technical experts and customer service representatives who are always ready to listen, solve problems, and make your jobs easier.

Job Title: Key Account/Customer Success Manager

Industry: Information Technology

Working Hours: pm to am (US time Zone)

Working Days: Mon to Fri (Sat & Sun off)

Location: RemoteJob Type: Full Time (Permanent)

Job Description:As a Key Account Manager, you will play a pivotal role in fostering and sustaining strong customer relationships. Acting as the primary point of contact for major clients, you will skillfully negotiate and build trust to contribute to company success.

Build and maintain strong and enduring customer relationships.
Act as the lead point of contact for all major clients.
Negotiate effectively without creating conflict.
Work with C-Suite executives on a daily basis.
Ensure the timely and successful delivery of company's solutions and products to customers.
Identify areas of improvement for customers and collaborate with company operations and projects departments for corrective measures.
Manage escalations for customers, resolve issues, and remove roadblocks by coordinating with internal departments.
Forecast and track key account metrics such as SLA's and trend management.
Excel in inventory management, executing monthly reports for expirations, warranties, and assignments.
Prepare customer account status reports, including inventory details.
Proficient in contract management.
Budget planning and management.
Handle customer communication on change orders.
De-escalate issues with customers and serve as the customer's voice within the company.
Manage receipts, working with customers to provide them with necessary documentation.
Handle documentation for clients, including writing change orders, collecting data from different systems, and collaborating with the administration and procurement team within the company to ensure timely processing of change orders.

Requirements and Skills:

Masters in Business Administration.
to years of experience managing corporate customers in the Technology sector.
Strong verbal and written communication skills.
Proven experience delivering client-focused solutions to meet customer needs.
Excellent listening, negotiation, and presentation skills.
Experience in managing multiple customers and their expectations simultaneously.
Excellent English communication skills.
Extreme attention to detail.
Highly disciplined.
High organizational skills.
Proficient in using Office platforms (Excel, Word, PowerPoint, etc.).
Adobe expert.

Job Specification

Freelancer is in search of talented and motivated individuals for the post of Customer Success Manager in the field of Information Technology in one of their office located in Remote - Pakistan. The ideal candidate should have mba qualification and atleast 8 years of experience. The position require customer success manager, technology, solutions, client, canada, european, union, technical, customer service, make, customer, manager, pivotal, acting, primary, major, build, trust, lead, operations, corrective, escalations, internal, metrics, slas, trend, inventory management, monthly reports, inventory, planning, communication, change, voice, documentation, writing, data, administration, procurement, processing, business, corporate, verbal, written communication, negotiation, presentation, office, platforms, excel, powerpoint, expert mandatory skills. This is a Full-Time night shift job.Salary vary between 400k to 600k (PKR) per month depending upon skills and years of experience candidate got.