Description
Key Account / Customer Success Manager (Remote)
Open Since: Feb ,
Closing Date: Feb ,
Salary: Rs. , - ,
LONGLIST
Rs. ,
FINAL OFFER ( %)
Rs. , - ,
Key Account / Customer Success Manager (Remote)
Apply by Feb ,
About the Company
We provide technology services and have been offering high-quality IT solutions to our satisfied customers for almost two decades. Our diverse client is not only based in Southern California but also extends across other states and internationally, with clients in Canada and the European Union. They are supported by our talented team of U.S based technical experts and customer service representatives who are always ready to listen, solve problems, and make your jobs easier.
Description
Job Title: Key Account/Customer Success Manager
Industry: Information Technology
Working Hours: pm to am (US time Zone)
Working Days: Mon to Fri (Sat & Sun off)
Location: RemoteJob Type: Full Time (Permanent)
Job Description:As a Key Account Manager, you will play a pivotal role in fostering and sustaining strong customer relationships. Acting as the primary point of contact for major clients, you will skillfully negotiate and build trust to contribute to company success.
Build and maintain strong and enduring customer relationships.
Act as the lead point of contact for all major clients.
Negotiate effectively without creating conflict.
Work with C-Suite executives on a daily basis.
Ensure the timely and successful delivery of company's solutions and products to customers.
Identify areas of improvement for customers and collaborate with company operations and projects departments for corrective measures.
Manage escalations for customers, resolve issues, and remove roadblocks by coordinating with internal departments.
Forecast and track key account metrics such as SLA's and trend management.
Excel in inventory management, executing monthly reports for expirations, warranties, and assignments.
Prepare customer account status reports, including inventory details.
Proficient in contract management.
Budget planning and management.
Handle customer communication on change orders.
De-escalate issues with customers and serve as the customer's voice within the company.
Manage receipts, working with customers to provide them with necessary documentation.
Handle documentation for clients, including writing change orders, collecting data from different systems, and collaborating with the administration and procurement team within the company to ensure timely processing of change orders.
Requirements and Skills:
Masters in Business Administration.
to years of experience managing corporate customers in the Technology sector.
Strong verbal and written communication skills.
Proven experience delivering client-focused solutions to meet customer needs.
Excellent listening, negotiation, and presentation skills.
Experience in managing multiple customers and their expectations simultaneously.
Excellent English communication skills.
Extreme attention to detail.
Highly disciplined.
High organizational skills.
Proficient in using Office platforms (Excel, Word, PowerPoint, etc.).
Adobe expert.
