Tuesday 26, Oct 2021

Customer Success Engineer

OneByte

islamabad and lahore, - Pakistan - Salary Not disclosed

3 Years Morning Shift Full-Time

Expired

Job Details

Category:: Information Technology
Career Level:: Experienced (Non-Managerial)
Experience:: 3 Years
Required Qualification:: Bachelors degree in engineering, computer science or related field
Requires Traveling:: No
Salary:: Salary Not disclosed
Salary Type:: Per Month
Total Vacancies:: 2
Skills: clientsupportissue resolutionexpertresolutionclient reportingfieldjiragithubsql

Description

OneByte is looking for Customer Success Engineers are for their Islamabad and Lahore Office. If you want to work for an organization that will provide you with ample growth potential and exciting opportunities, send your resume to

Responsibilities :

.Configuration and deployment of applications for new client implementations

. Collaborate with Tier Support to gather complete information related to incoming support tickets

. Investigate and troubleshoot Support issues and resolve them where possible

. Communicate customer reported issues to the relevant development/QA teams and escalate where applicable

. Manage client expectations regarding estimated response times for issue resolution

. Become an expert in the domain for quick ticket resolution and better client communication

. Work closely with the development and success teams to improve understanding of existing and upcoming features

. Work on efforts related to application data mapping, data validation and data correction

.Assist with technical support on customer calls

.Execute client reporting requirements

Requirements :

.Bachelors degree in engineering, computer science or related field

.Technical background of software development, QA or managing software application for - years or more

.Must have Hands-on experience with SQL

.Must have excellent English communication skills and experience with documenting root cause analysis

.Must have ability to multitask in a fast paced environment

.Must have ability to empathize and communicate with customers

.Ability to work in a x environment

.Experience using Jira, Slack, and GitHub

.Knowledge about HL standards is a plus

#customersupport #level #customersuccessengineer #onebyte #technicalsupport #lahore #islamabad

Job Specification

OneByte is in search of talented and motivated individuals for the post of Customer Success Engineer in the field of Information Technology in one of their office located in islamabad and lahore - Pakistan. The ideal candidate should have bachelors degree in engineering, computer science or related field qualification and atleast 3 years of experience. The position require client, support, issue resolution, expert, resolution, client reporting, field, jira, github, sql mandatory skills. This is a Full-Time morning shift job.

Customer Success Engineer

OneByte

Job Details

Description

Job Specification

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