Thursday 11, Apr 2024

Customer Service Representative, (CSR)

The Desk Pro

Lahore, Karachi, Islamabad, - Pakistan - 70k to 110k (PKR) - Per Month

Less than 1 Year Morning Shift Full-Time

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Job Details

Category:: Customer Service
Career Level:: Entry Level
Experience:: Less than 1 Year
Required Qualification:: High school diploma or equivalent; a bachelor's degree is preferred.
Requires Traveling:: No
Salary:: 70000 - 110000 PKR
Salary Type:: Per Month
Total Vacancies:: 10
Skills: customer service representativeindustryinsurancepivotalprovidingcustomer servicepoliciesclaimscustomer satisfactionretentioncustomer interactioncustomerphoneemailpolicy managementprocessrenewalspaymentshandlingsupportresolutionproblem resolutioncomplaintslineregulationsdocumentationrecord keepingtransactionsdataprotectionupselling

Description

Job Title: Customer Service Representative, (CSR)

Location: United States

Job Type: Full-Time

Industry: Insurance

Job Overview: A Customer Service Representative (CSR) in the insurance industry is pivotal in providing stellar customer service. This role involves addressing inquiries, resolving issues, and offering detailed information about insurance policies and claims. The CSR acts as an essential bridge between the insurance company and its clientele, aiding in customer satisfaction and retention.

Key Responsibilities:

. Customer Interaction:

• Respond to customer inquiries via phone, email, or in-person.

• Offer accurate information on policies, coverage, premiums, and claims.

• Guide clients in selecting suitable insurance products.

. Policy Management:

• Process applications, and update policyholder information.

• Assist in policy renewals and premium payments.

. Claims Handling:

• Support policyholders through the claims process.

• Document claim information and coordinate with relevant departments for resolution.

. Problem Resolution:

• Address and resolve complaints and discrepancies.

• Ensure customer needs are met in line with company policies.

. Policy Knowledge:

• Stay informed on insurance products, regulations, and trends.

• Simplify insurance terms for policyholders.

. Documentation and Record Keeping:

• Keep accurate records of customer interactions and transactions.

• Adhere to data protection and confidentiality guidelines.

. Cross-Selling and Upselling:

• Identify and promote additional coverage or products beneficial to the customer.

How to Apply: Interested candidates can apply for remote positions using the following link: https://apply.thedeskpro.com/

Job Specification

The Desk Pro is in search of talented and motivated individuals for the post of Customer Service Representative, (CSR) in the field of Customer Service in one of their office located in Lahore, Karachi, Islamabad - Pakistan. The ideal candidate should have high school diploma or equivalent; a bachelor's degree is preferred. qualification and atleast less than 1 year of experience. The position require customer service representative, industry, insurance, pivotal, providing, customer service, policies, claims, customer satisfaction, retention, customer interaction, customer, phone, email, policy management, process, renewals, payments, handling, support, resolution, problem resolution, complaints, line, regulations, documentation, record keeping, transactions, data, protection, upselling mandatory skills. This is a Full-Time morning shift job.Salary vary between 70k to 110k (PKR) per month depending upon skills and years of experience candidate got.

Customer Service Representative, (CSR)

The Desk Pro

Job Details

Description

Job Specification

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