Rizwana Ashraf
Friday 16, Sep 2022

Customer Service Representative 

Fathom International Services PVT Ltd

Lahore, - Pakistan - 23k to 27k (PKR) - Per Month

Less than 1 Year On Rotation Full-Time

Job Details

Customer Service
Career Level:
Entry Level
Less than 1 Year
Required Qualification:
Requires Traveling:
23000 - 27000 PKR
Salary Type:
Per Month
Total Vacancies:
customer supportself controlpatience


We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

                        Customer Service Representative Responsibilities:

      • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
      • Responding promptly to customer inquiries.
      • Communicating with customers through various channels.
      • Acknowledging and resolving customer complaints.
      • Knowing our products inside and out so that you can answer questions.
      • Processing orders, forms, applications, and requests.
      • Keeping records of customer interactions, transactions, comments, and complaints.
      • Communicating and coordinating with colleagues as necessary.
      • Providing feedback on the efficiency of the customer service process.
      • Managing a team of junior customer service representatives.
      • Ensure customer satisfaction and provide professional customer support.
      • Ability to stay calm when customers are stressed or upset.
      • Comfortable using computers.

      Customer Service Representative Requirements:
      • Minimum Intermediate/ Bachelors
      • Experience working with customer support.

      Basic Salary: Rs. , to ,

Job Specification

Fathom International Services PVT Ltd is in search of talented and motivated individuals for the post of Customer Service Representative in the field of Customer Service in one of their office located in Lahore - Pakistan. The ideal candidate should have intermediate qualification and atleast less than 1 year of experience. The position require customer support, self control, patience mandatory skills. This is a Full-Time on rotation job.Salary vary between 23k to 27k (PKR) per month depending upon skills and years of experience candidate got.