Description
Level Customer Service Representative
About the Company:
Strong Worth Group of Companies is a Multinational, based in Karachi, Dubai, Toronto. Our
focus is investments and trading with asset classes: Real Estate, Commodities, Equities,
and Fixed Income. We foster Sustainability, Innovation and Reliability. We work in a
dynamic matrix environment where each member of the team’s valued opinion is valued
and incorporated in growth of the company.
Our work involves addressing capital growth needs of many stakeholders and each
incumbent is a valued member of our family. Our value structure emphasizes that we
uphold the highest echelon of morals, practices and transparency with inclusion of latest
techniques of innovation. We encompass the globe as natural niche which requires care,
prudence and fiduciary duty to surmount and impress upon individuals the need to make
correct judgement and implement most crucial practices.
Our accountability measures ensure that a unique decorum is maintained in dealing with
clients, partners, associates and aNiliates. We consistently stive to improve to deliver and
believe that status quo is unacceptable. We demand continuous elevation of personal and
professional well-being and equally reward performance. Our team members include
highly qualified and achieved individuals who settle for nothing but the best in challenging
and evolving market place.
About the Job:
The placement entails detailed knowledge and vocabulary in English language. With ability
to make customers at ease through online platform interaction for navigating and usage of
an innovative platform which is set to revolutionize the logistics industry. The service reps
will be in daily contact with numerous customers and variety of geographical setting and
will be communicating through online tools which facilitate multiple languages. All
translations from multiple languages have to be understand and answered in most
eNective manner which increase the trust and reach of our innovation.
This position further requires review of clients, posts and tracking of complaints. Then
approving clients and posts. Cross-checking the documents provided, the IDs of the
clients and the documents of the companies. Thoroughly review all requests for client
registration, post release and maintain utmost secrecy of data being collected. Further
ensure that no contrabanded items are listed on the portal. And no shady clients are
approved to use the system.
Initially we require multiple posts to be filled of day and night each requiring daily hours
commitment on our site including weekends as the portal is operating / . We further
require individuals to be presentable and well spoken English language skills in order to
facilitate virtual help through zoom. The typing speed should be adequate in English to
facilitate timely address of client concerns. A training session and then a test after training
session will ensure complete hiring process and two-stage screening interviews will be
conducted in sequence.
Required Attributes:
- Typing Speed over words per minutes
- Ability for conducting eNective Due Diligence
- Minimum Bachelors Degree in Business or English
- On-site presence on time
- Tech-Savy and able to use multiple communication software including: Zoom,
WhatsApp, FaceBook, Instagram and LinkedIn
- Maintain Trust and harness transparency
- Ability to learn and drive new techniques
- Multifaceted approach to problem solving
- Aptitude to achieve beyond the proscribed work
