Thursday 06, May 2021

Customer Service Banking Manager (Swabi)

SHE MEANS WORK

Peshawar, - Pakistan - Salary Not disclosed

3 Years Morning Shift Full-Time

Expired

Job Details

Category:: Management
Career Level:: Manager (Manager/Supervisor)
Experience:: 3 Years
Required Qualification:: Masters
Requires Traveling:: No
Salary:: Salary Not disclosed
Salary Type:: Per Month
Total Vacancies:: 1
Skills: specificationscustomeraccount openingdocumentsoperationsmanualregulationscustomer servicebankingreportingmaintenanceprocessremovalmarkingbranchforwardingprocessingproceduresstaffhandlingcustomer complaintsspotcross sellingcustodiansecuritystationerydispatchmailbackuptellerline managerms officesoundcommunicationinterpersonal skillspressurepresentationareacomputer proficiencypresentation skills

Description

Responsibilities:

Customer Quick Account Opening (Current/Saving/Assan Current/Assan

Savings/Loan) with obtaining all accurate and complete documents (as devised

in MMBL Operations Manual & SBP Prudential Regulations). At the EOD, AOF

and documents are to be sent to CPU with checklist. Record in shape of a

report to be maintained. Provide friendly and responsive customer service by

using excellent customer service skills Opening of L /L (Branchless Banking)

and reporting. Obtain Customer Accounts Maintenance documents , after

signature verifications (and other) forwarded to CPU Process Dormancy removal

and deceased marking at Branch (documents to CPU). TDR applications

acceptance and forwarding to CPU for processing. Issuance of Cheque

Books/ATM to customers/shredding & maintain relevant registers. Reply

customer enquiries relative to products, procedures, profit/M-up rates, or refer

to concerned staff for action Handling customer complaints or refer them to

appropriate areas for handling inquiries. Spot opportunities for cross selling

products and services by being aware of customer needs Custodian of security

stationery & Reporting to HO (whenever required). Responsible for maintenance

of Notice Board & Dispatch Register (Inward/outward mail). Ensure Department

readiness for Internal/External Audits. Backup of Teller. Ensure to perform any

other assignment/duty to be assigned by the Line Manager

Requirement:

Hold Bachelors Degree from Reputable Institution, MBA will be Preferred Have

a minimum to years banking work experience.

Essential Skills:

Proficiency in MS Office Sound communication and interpersonal skills Ability to

work under pressure

Desired Skills:

Good presentation skills.:

Academic Qualification:

Graduation

Area Of Specialisation:

Branch Operation

Computer Proficiency:

Proficiency in MS Office Sound communication and interpersonal skills Ability to

work under pressure

Other Details/Skills:

Good presentation skills

Job Specification

SHE MEANS WORK is in search of talented and motivated individuals for the post of Customer Service Banking Manager (Swabi) in the field of Management in one of their office located in Peshawar - Pakistan. The ideal candidate should have masters qualification and atleast 3 years of experience. The position require specifications, customer, account opening, documents, operations, manual, regulations, customer service, banking, reporting, maintenance, process, removal, marking, branch, forwarding, processing, procedures, staff, handling, customer complaints, spot, cross selling, custodian, security, stationery, dispatch, mail, backup, teller, line manager, ms office, sound, communication, interpersonal skills, pressure, presentation, area, computer proficiency, presentation skills mandatory skills. This is a Full-Time morning shift job.

Customer Service Banking Manager (Swabi)

SHE MEANS WORK

Job Details

Description

Job Specification

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