Thursday 06, May 2021

Customer Service Banking Manager (Swabi) 


Peshawar, - Pakistan - Salary Not disclosed

3 Years Morning Shift Full-Time

Job Details

Career Level:
Manager (Manager/Supervisor)
3 Years
Required Qualification:
Requires Traveling:
Salary Not disclosed
Salary Type:
Per Month
Total Vacancies:
specificationscustomeraccount openingdocumentsoperationsmanualregulationscustomer servicebankingreportingmaintenanceprocessremovalmarkingbranchforwardingprocessingproceduresstaffhandlingcustomer complaintsspotcross sellingcustodiansecuritystationerydispatchmailbackuptellerline managerms officesoundcommunicationinterpersonal skillspressurepresentationareacomputer proficiencypresentation skills



Customer Quick Account Opening (Current/Saving/Assan Current/Assan
Savings/Loan) with obtaining all accurate and complete documents (as devised
in MMBL Operations Manual & SBP Prudential Regulations). At the EOD, AOF
and documents are to be sent to CPU with checklist. Record in shape of a
report to be maintained. Provide friendly and responsive customer service by
using excellent customer service skills Opening of L /L (Branchless Banking)
and reporting. Obtain Customer Accounts Maintenance documents , after
signature verifications (and other) forwarded to CPU Process Dormancy removal
and deceased marking at Branch (documents to CPU). TDR applications
acceptance and forwarding to CPU for processing. Issuance of Cheque
Books/ATM to customers/shredding & maintain relevant registers. Reply
customer enquiries relative to products, procedures, profit/M-up rates, or refer
to concerned staff for action Handling customer complaints or refer them to
appropriate areas for handling inquiries. Spot opportunities for cross selling
products and services by being aware of customer needs Custodian of security
stationery & Reporting to HO (whenever required). Responsible for maintenance
of Notice Board & Dispatch Register (Inward/outward mail). Ensure Department
readiness for Internal/External Audits. Backup of Teller. Ensure to perform any
other assignment/duty to be assigned by the Line Manager
Hold Bachelors Degree from Reputable Institution, MBA will be Preferred Have
a minimum to years banking work experience.
Essential Skills:
Proficiency in MS Office Sound communication and interpersonal skills Ability to
work under pressure
Desired Skills:
Good presentation skills.:
Academic Qualification:
Area Of Specialisation:
Branch Operation
Computer Proficiency:
Proficiency in MS Office Sound communication and interpersonal skills Ability to
work under pressure
Other Details/Skills:
Good presentation skills

Job Specification

SHE MEANS WORK (Recruiter) is in search of talented and motivated individuals for the post of Customer Service Banking Manager (Swabi) in the field of Management in one of their office located in Peshawar - Pakistan. The ideal candidate should have masters qualification and atleast 3 years of experience. The position require specifications, customer, account opening, documents, operations, manual, regulations, customer service, banking, reporting, maintenance, process, removal, marking, branch, forwarding, processing, procedures, staff, handling, customer complaints, spot, cross selling, custodian, security, stationery, dispatch, mail, backup, teller, line manager, ms office, sound, communication, interpersonal skills, pressure, presentation, area, computer proficiency, presentation skills mandatory skills. This is a Full-Time morning shift job.