Customer Sales Representative
Rehman Travel
Islamabad, - Pakistan - Salary Not disclosed
Job Details
- Category:
- Customer Service
- Career Level:
- Experienced (Non-Managerial)
- Experience:
- 1 Year
- Required Qualification:
- Bachelors
- Requires Traveling:
- No
- Salary:
- Salary Not disclosed
- Salary Type:
- Per Month
- Total Vacancies:
- 5
- Skills
Description
We are looking for passionate customer oriented agents who will assist our customers local & international in their travels booking , whether on holiday, friends visit or on business trips. Our customers come in the first place and our main goal is to help them with their inquiries & to win their satisfaction.
Provides the highest quality customer experience and exceeds expectations of all internal and external customers by handling all questions, complaints, and inquiries with the highest degree of courtesy and professionalism.
Research, analyze and resolve customer (internal and external) issues in an accurate and timely manner by using appropriate tools and resources to assess situations and create resolutions appropriate, while maintaining ownership of the issue.
Assists customers, by handling questions, complaints, and inquiries via inbound calls, e-mail messages & Social Media interactions.
Creatively solves customer issues and provides resolutions to the customer’s satisfaction. Escalates issues as needed in the fastest manner.
Detailed documentation of customer incidents and resolutions in case records, emails, etc. in a proficient, accurate, and timely manner.
Follow-up of customer cases and escalations to management, other departments, customers, etc. and posts resolutions to case records.
Creates mails response letters to customers as needed.
Perform up selling & sales tasks
Achieves phone management metrics as determined for Contact Center Representatives.
Establishes and maintains positive working relationships with peers, management, corporate, coworkers, and partners.
Manages resources to ensure established service levels are achieved at all times.
Must maintain up-to-date Customer Support Agent skill set.
Must maintain confidentiality.
Team player within department, company and network.
While operating in service area, must have ability to periodically remain after shift ends & shift based
Other duties assigned as needed
Job Specification
Rehman Travel is in search of talented and motivated individuals for the post of Customer Sales Representative in the field of Customer Service in one of their office located in Islamabad - Pakistan. The ideal candidate should have bachelors qualification and atleast 1 year of experience. The position require customer, local, international, business, quality, customer experience, internal, handling, complaints, research, tools, issue, inbound calls, email, social media, documentation, selling, sales, phone, contact center, corporate, service, customer support, agent, team player mandatory skills. This is a Full-Time morning shift job.
About Rehman Travel
Rehman Travels has established itself as a premier travel agency renowned for its comprehensive services and customer-centric approach. With a robust network of partners and a team of experienced professionals, Rehman Travels is committed to making every journey seamless, enjoyable, and memorable. Whether planning a business trip, a family vacation, or a solo adventure, Rehman Travels is your trusted partner in travel, offering a wide range of services to cater to all your travel needs. Services Offered by Rehman Travels.
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