ibex.
Friday 18, Sep 2020

Customer Experience Specialist - International  

ibex.

Karachi, - Pakistan - 25k to 55k (PKR) - Per Month

Student On Rotation Full-Time

Job Details

Category:
Customer Service
Career Level:
Entry Level
Experience:
Student
Required Qualification:
Matriculation/ O Level or above
Requires Traveling:
No
Salary:
25000 - 55000 PKR
Salary Type:
Per Month
Total Vacancies:
15
Skills
processbuildservicecustomer developmentcustomer experiencequality assuranceenglishamericanaccentcommunicationwritingms officeexcelintelligence

Description

Key Responsibilities:

Interact with customers to provide and process information in response to inquiries, concerns and requests about products and/or services.
Collaborate and build relationships with customers to strengthen service competitiveness
Communicate timely back to customers, track and resolve any issues regarding the service
Contribute to customer development role
Ensure a positive Customer Experience ultimately leading to a good Quality Assurance (QA) Score.

Job Specification:
O Levels/Matric or above
Age limit: -
Excellent command over English, with good American or Neutral accent
Excellent communication (Listening, Speaking & Writing)
Proficiency with MS Office particularly MS Excel
Flexibility & Adaptability
Customer-centric attitude
Emotional Intelligence and Critical Thinking
Self-motivated, assertive and responsive

Job Specification

ibex. is in search of talented and motivated individuals for the post of Customer Experience Specialist - International in the field of Customer Service in one of their office located in Karachi - Pakistan. The ideal candidate should have matriculation/ o level or above qualification and atleast student of experience. The position require process, build, service, customer development, customer experience, quality assurance, english, american, accent, communication, writing, ms office, excel, intelligence mandatory skills. This is a Full-Time on rotation job.Salary vary between 25k to 55k (PKR) per month depending upon skills and years of experience candidate got.


About ibex.

ibex. is a public listed company on NASDAQ. We are a people-helping company, inspired to bring about a global change in an otherwise dulled out technological world. Headquartered in Washington, D.C., ibex. has delivery locations across 30 sites in 8 countries and maintains a network of over 25,000+ employees. With its CLX platform, the company’s solutions range from handling 138 million customer interactions yearly for its clients from onshore, offshore and near-shore locations, to acquiring new customers for its clients that add $2.3 billion yearly in lifetime revenues, to deploying its Clear view platform that helps brands manage and optimize their customer experience. Emerging with its client-driven and customer-inspired approach, ibex. Pakistan has achieved the #1 Market Position in delivering the end-to-end customer experience journey to fortune 500 companies. We are among the fastest growing geographical location of ibex currently employing 6500+ employees operating from 8 centers in 3 major cities; Karachi, Lahore, and Islamabad. We offer permanent and contractual job opportunities with internal growth opportunities to striving individuals. We have among the highest female ratio and fresh graduate hiring across the industries. Our mantra is we don’t create jobs we make careers!