Saturday 05, Nov 2022

Chat / Call / Email Support Executive

The Visamtion

Johar Town, Lahore, - Pakistan - 35k to 40k (PKR) - Per Month

1 Year On Rotation Full-Time

Expired

Job Details

Category:: Customer Service
Career Level:: Experienced (Non-Managerial)
Experience:: 1 Year
Required Qualification:: Minimum Intermediate
Requires Traveling:: No
Salary:: 35000 - 40000 PKR
Salary Type:: Per Month
Total Vacancies:: 1
Skills: chatemailsocial mediaprovidingoutboundtransactionscomplaintssolutionsbuildingtrustreliabilitysoftwarescriptstoolsmetricscustomer servicesalesparttraininglearningpoliciesprocedureslevel

Description

Lahore based - Onsite JOB

Answering customers' inquiries via Chat, Email, and Social Media. providing the right information.

Answering or making outbound transactions to customers to learn about and address their needs, complaints, or other issues with products or services.

Responding efficiently and accurately to customers, explaining possible solutions, and ensuring that customers feel supported and valued.

Engaging in active listening with customers, confirming or clarifying information and diffusing angry customers, as needed.

Communicates with other departments to answer customers’ inquiries, solve their problems and fulfill their needs

Building lasting relationships with clients and other team members based on trust and reliability.

Utilizing software, databases, scripts, and tools appropriately.

Understanding and striving to meet or exceed metrics while providing excellent consistent customer service.

Making sales or recommendations for services that may better suit customers’ needs.

Taking part in training and other learning opportunities to expand knowledge of the company and position.

Adhering to all company policies and procedures.

NOTE: Candidates having O Level / A Level background will be preferred

Job Specification

The Visamtion is in search of talented and motivated individuals for the post of Chat / Call / Email Support Executive in the field of Customer Service in one of their office located in Johar Town, Lahore - Pakistan. The ideal candidate should have minimum intermediate qualification and atleast 1 year of experience. The position require chat, email, social media, providing, outbound, transactions, complaints, solutions, building, trust, reliability, software, scripts, tools, metrics, customer service, sales, part, training, learning, policies, procedures, level mandatory skills. This is a Full-Time on rotation job.Salary vary between 35k to 40k (PKR) per month depending upon skills and years of experience candidate got.

Chat / Call / Email Support Executive

The Visamtion

Job Details

Description

Job Specification

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