Ayesha Hashmi
Monday 31, Jul 2023

Call Center Officer 

Raqami Islamic Digital Bank

Lahore, - Pakistan - Salary Not disclosed

2 Years Morning Shift Full-Time

Job Details

Customer Service
Career Level:
Experienced (Non-Managerial)
2 Years
Required Qualification:
Requires Traveling:
Salary Not disclosed
Salary Type:
Per Month
Total Vacancies:
incomingcallscustomer servicecomplaintsgeneralcustomerresolutioncomplexprocesstransactionslevelproductbankingcustomer relationshipmanagementsystemregulatorycompliancehandlingperformancecustomer satisfactionupsell


· Respond to incoming calls and provide excellent customer service to address inquiries, complaints, and general banking-related questions.

· Handle customer requests and provide prompt resolution or escalate complex issues to the appropriate department.
· Process customer transactions accurately and efficiently.
· Maintain a high level of product knowledge to assist customers with their banking needs effectively.
· Utilize the bank's customer relationship management (CRM) system to document interactions and update customer profiles.
· Adhere to all regulatory and compliance guidelines while handling customer interactions.
· Strive to achieve key performance indicators (KPIs) related to customer satisfaction and call resolution.
· Identify opportunities to upsell and cross-sell bank products and services to customers when appropriate.

Job Specification

Raqami Islamic Digital Bank is in search of talented and motivated individuals for the post of Call Center Officer in the field of Customer Service in one of their office located in Lahore - Pakistan. The ideal candidate should have bachelors qualification and atleast 2 years of experience. The position require incoming, calls, customer service, complaints, general, customer, resolution, complex, process, transactions, level, product, banking, customer relationship, management, system, regulatory, compliance, handling, performance, customer satisfaction, upsell mandatory skills. This is a Full-Time morning shift job.