Associate Technical Support Engineer  

Job Details

Category:

Information Technology

Career Level:

Student (Undergraduate/Graduate)

Experience:

Fresh Graduate

Required Qualification:

Graduation in computer sciences

Requires Traveling:

No

Salary:

Salary Not disclosed

Salary Type:

Per Month

Total Vacancies:

10

Skills

javascriptc++

Description

Fresh Graduated and Experience  

Research and identify solutions to software and hardware issues

Diagnose and troubleshoot technical issues, including account setup and network configuration

Ask customers targeted questions to quickly understand the root of the problem

Track computer system issues through to resolution, within agreed time limits

Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue

Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)

Provide prompt and accurate feedback to customers

Refer to internal database or external resources to provide accurate tech solutions

Ensure all issues are properly logged