• Communicating with clients in Arabic (Spoken/ Written)
• Update CRM
• Listen to customers and attempt First Call Resolution (FCR)
• Handle customer needs and requirements
• Respond to customer inquiries and resolve
o Working Hours:
o Age limit:
o Gender: Male & Female
o Job Shift: Rotation in Morning/Evening/Night
ibex. is in search of talented and motivated individuals for the post of Arabic Email & Chat Support Specialist in the field of Customer Service in one of their office located in Lahore - Pakistan. The ideal candidate should have o-level / a-level / intermediate / bachelors qualification and atleast 1 year of experience. The position require • customer centric attitude, • patience, • communication skills, written as well as oral, • flexibility and adaptability, arabic, resolution, customer, requirements, male mandatory skills. This is a Full-Time on rotation job.Salary vary between 21k to 40k (PKR) per month depending upon skills and years of experience candidate got.
ibex. is a leading end-to-end provider of technology-enabled Customer Lifecycle Experience (CLX) solutions. ibex. helps leading brands worldwide acquire, engage, and retain customers. Headquartered in Washington, D.C., ibex. has delivery locations across 26 sites in seven countries and maintains a network of over 15,000 employees. With its CLX platform, the company’s solutions range from handling 60 million customer interactions yearly for its clients from onshore, offshore and near-shore locations, to acquiring new customers for its clients that add $2 billion yearly in lifetime revenues, to deploying its Clearview platform that helps brands manage and optimize their customer experience.