Advanced Technical Support Engineer  

Job Details

Category:

Information Technology

Career Level:

Entry Level

Experience:

1 Year

Required Qualification:

Masters in Software Engineering or Related

Requires Traveling:

No

Salary:

30000 - 35000 PKR

Salary Type:

Per Month

Total Vacancies:

3

Skills

applicationproblemprogressissueresolutionproductproceduresordertechnicalcustomersupportteamsoftwareprojectticketingservertestingdeployment

Description

You will ensure optimal performance of the application and effective problem resolution.

Responsibilities:

• Manage the progress of a reported issue and provide resolution to the client.

• Communicate a feature request to the Product Team.

• Diagnostic procedures in order to come to an acceptable resolution.

• Analyze problems, troubleshoot and resolve technical customer support issues.

• Work with other technical and non-technical team members and managers to resolve problems.

• Work closely with Software Developers and Project Managers ensuring technical needs are met.

• Monitor, prioritize and assign tickets from assigned queues in the ticketing system.

• Monitor and maintain server processes and error logs to ensure application stability, performance and availability.

• Assist in testing and deployment of applications, specifically server processes and services.

• Participate, maintain and assist in project/incidents documentation.