Account Manager 

Job Details

Category:

Marketing

Career Level:

Experienced (Non-Managerial)

Experience:

3 Years

Required Qualification:

Bachelor's

Requires Traveling:

No

Salary:

Salary Not disclosed

Salary Type:

Per Month

Total Vacancies:

1

Skills

managerclientinternalprimaryrevenuecustomer relationshipmanagementbuildingtrustcommunicationcallsproductionmarketingdesignsolutionsbusiness developmentupsellperformance monitoringperformancecustomer satisfactionserviceusagecomplaint handlingcoordinationfeedbacktechnicalqualityimplementationnegotiationcontractsbusinessadministrationfieldaccount managementsalessalesforcezohohubspottrackingtoolseffective communicationanalysistime managementpressureproblem solvingprovidingclient retentioncsat

Description

About the Role:

• Customer Relationship Management: Building trust through regular communication (meetings, calls, follow-up reports).
• Understanding Client Needs: Gathering requirements and coordinating them with the production, marketing, and design teams to implement appropriate solutions.
• Business Development (Upsell & Cross-Sell): Proposing additional services or updated packages that meet the client's expectations and increase the contract value.
• Performance Monitoring: Preparing and presenting account performance reports (customer satisfaction indicators, goal achievement, service usage).
• Inquiry and Complaint Handling: Responding promptly to any comments or issues and working to resolve them in coordination with the relevant departments.
• Internal Coordination: Communicating client feedback and inputs to the technical teams and ensuring quality and timely implementation.
• Contract Negotiation: Renewing contracts and their terms, ensuring the continuation of the partnership under the best terms for both parties.

• Bachelor's degree in Business Administration, Marketing, or a related field.
• At least – years of experience in account management or B B sales.
• Experience using CRM systems (such as Salesforce, Zoho CRM, HubSpot) and performance tracking tools.

• Effective Communication: Ability to explain clearly and listen actively.
• Negotiation and Persuasion: Ability to present value and close deals.
• Organizational Analysis: Analyzing numbers and converting them into practical recommendations.
• Time Management and Multitasking: Prioritizing and working under pressure.
• Problem Solving: Anticipating obstacles and providing quick and effective solutions.