Technical Customer Support Executive 

Job Details

Category:

Customer Service

Career Level:

Entry Level

Experience:

1 Year

Required Qualification:

Graduate/ Post Graduate in commerce or with IT background

Requires Traveling:

No

Salary:

Salary Not disclosed

Salary Type:

Per Month

Total Vacancies:

1

Skills

sqlerp systemlearning apptitudegood communication skills

Description

Attracts potential customers by answering product and service questions; suggesting information about other products and services.

A good memory of how software and OS works. Excellent listening and questioning skills, strong customer focus and Desktop Support.

Maintains customer records by updating account information.

Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Recommends potential products or services to management by collecting customer information and analyzing customer needs.

Prepares product or service reports by collecting and analyzing customer information.Contributes to team effort by accomplishing related results as needed