Attracts potential customers by answering product and service questions; suggesting information about other products and services.
A good memory of how software and OS works. Excellent listening and questioning skills, strong customer focus and Desktop Support.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Prepares product or service reports by collecting and analyzing customer information.Contributes to team effort by accomplishing related results as needed
Softbeats Pvt Ltd is in search of talented and motivated individuals for the post of Technical Customer Support Executive in the field of Customer Service in one of their office located in Lahore - Pakistan. The ideal candidate should have graduate/ post graduate in commerce or with it background qualification and atleast 1 year of experience. The position require sql, erp system, learning apptitude, good communication skills mandatory skills. This is a Full-Time morning shift job.
About Softbeats Pvt Ltd
SoftBeats (pvt) Ltd is complete synergistic organization that helps customer achieve great digital solutions of their problems. We Provide ERP software to SME’S and large enterprises. Our ERP software is a complete solution that integrates with financial resource management, accounting and human resource management. We aim to deliver cost effective and configurable solutions to address common business problems.