ibex.
Wednesday 30, Jun 2021

Senior Customer Support Coordinator - Karachi 

ibex.

Karachi, - Pakistan - 45k to 70k (PKR) - Per Month

Student On Rotation Full-Time

Job Details

Category:
Customer Service
Career Level:
Entry Level
Experience:
Student
Required Qualification:
High school/O level
Requires Traveling:
No
Salary:
45000 - 70000 PKR
Salary Type:
Per Month
Total Vacancies:
20
Skills
seniorcustomer supportcoordinatoroperationsresolutionpeopledealinginternationalcarecustomer experienceperformancecoreclientwebsitecustomerimageprovidingproceduressystemprocessshoescommunication skillsaccenttime managementspecialistfocusorganizingsettingproblem solvingprofessionalbenefitslifemedical insuranceprovident fundleavefurnitureinfrastructurerewards

Description

Job description

Senior Customer Support Coordinator within the Operations department will assist our U.S. based client’s customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call. We are looking for people who have experience in dealing with international customers but above that we care more about personality, passion, and work ethic. A sense of humor helps a lot too .

Responsibilities:
 > Deliver a class apart customer experience as measured by performance objectives and in accordance of the core values of our client
 > Assist customers with their items purchased through ecommerce website
 > Convey interest in each customer through their words with courtesy, attention, a friendly and caring image
 > Providing alternatives to products/items, which are not available on the ecommerce website
 > Follow standard processes and procedures when it comes to providing the resolution
 > Staying up to date with latest updates on system information, process changes and future updates
 > Must be able to overcome objections and handle customer push backs
Why should you join us?

You want to work in a place where you can give your best effort and improve on your skills. You have empathy and can place yourself into the shoes of the people you interact with. You have a sense of humor, and know when it's appropriate to use it!
You have superb English communication skills with a U.S or UK accent. You are able to take your thoughts and put them together in an easy to understand language. You're able to convey your messages in a friendly, accurate, and jargon-free way. Other competencies we are looking for

 > Critical Thinking
 > Time Management
 > Specialist Focus
 > Organizing
 > Priority Setting
 > Problem Solving
 > Professional Composure

Benefits:
We want people doing their best to work with us. Here are some things we do a little differently to enable people to do their best work and live a happy life:
 > Medical Insurance & OPD
 > Provident Fund
 > Leave Encashment
 > Annual leaves
 > On job trainings
 > Two days off in a week
 > Ergonomic furniture and infrastructure.
 > Referral Rewards
 > Annual Increment
 > Conveyance facility
 > Loan facility

Employment Type
Full-time

Job Specification

ibex. is in search of talented and motivated individuals for the post of Senior Customer Support Coordinator - Karachi in the field of Customer Service in one of their office located in Karachi - Pakistan. The ideal candidate should have high school/o level qualification and atleast student of experience. The position require senior, customer support, coordinator, operations, resolution, people, dealing, international, care, customer experience, performance, core, client, website, customer, image, providing, procedures, system, process, shoes, communication skills, accent, time management, specialist, focus, organizing, setting, problem solving, professional, benefits, life, medical insurance, provident fund, leave, furniture, infrastructure, rewards mandatory skills. This is a Full-Time on rotation job.Salary vary between 45k to 70k (PKR) per month depending upon skills and years of experience candidate got.


About ibex.

ibex. is a leading end-to-end provider of technology-enabled Customer Lifecycle Experience (CLX) solutions. ibex. helps leading brands worldwide acquire, engage, and retain customers. Headquartered in Washington, D.C., ibex. has delivery locations across 26 sites in seven countries and maintains a network of over 15,000 employees. With its CLX platform, the company’s solutions range from handling 60 million customer interactions yearly for its clients from onshore, offshore and near-shore locations, to acquiring new customers for its clients that add $2 billion yearly in lifetime revenues, to deploying its Clearview platform that helps brands manage and optimize their customer experience.

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