Job Details
- Category:
- Sales
- Career Level:
- Experienced (Non-Managerial)
- Experience:
- 1 Year
- Required Qualification:
- Bachelors
- Requires Traveling:
- No
- Salary:
- 40000 - 70000 PKR
- Salary Type:
- Per Month
- Total Vacancies:
- 5
- Skills
Description
Primary Duties:
The Quality Assurance Analyst incumbent should spend most of the day recording and listen to live telephone calls. While listening to a call, the QA representative should use a checklist to determine if the agent handles the call according to QA standards and guidelines. Based on the results of the checklist, the agent is assigned an overall score for the call and is then notified of his score.
Key Relationships:
The Quality Assurance Analyst incumbent requires the ability to work in a constructive, non-biased and collaborative manner by establishing positive work relationships; partnering with the Director, Call Center leadership in the UK CallCenter operations, analysts, Knowledge Management, Service Quality team members and referral resources. This position requires the ability to gain the confidence and trust of others by demonstrating professionalism and expertise in an ever-changing environment.
Job Specification
HRE-Human Resources Exigence is in search of talented and motivated individuals for the post of Quality Assurance Analyst (Call Center) in the field of Sales in one of their office located in Karachi - Pakistan. The ideal candidate should have bachelors qualification and atleast 1 year of experience. The position require knowledge-management, Ability to work under pressure mandatory skills. This is a Full-Time evening shift job.Salary vary between 40k to 70k (PKR) per month depending upon skills and years of experience candidate got.
