o Maintain excellent customer service as a priority.
o Understand the different dynamics taking place during calls or e-mails correspondence with customers to maintain excellent customer service.
o Addresses & resolves customer issues; escalate as needed.
o Awareness of different coordination between parts, components, warranty returns.
o Review RMA requests, provide authorized RMA number and guidelines.
o Follow-up and manage vendors to keep process flowing.
o Complete disposition of RMA once items are received back.
o Consistent and constant Communication is a requirement.
o Continue open communication with customers reviewing status of RMAs when required.
o Open communication with vendors relating warranty requests.
o Maintain satisfactory service level on the Return phone queue.
o Order Entry experience, understanding how to research order history and delve into the details.
o Familiar with inventory or inventory processes, as it relates to customers and returns.
o Must be able to work with limited information provided. Research & seek information
o Knowledge of computers and relevant software applications - Proficient in MS Word, Excel, MS Outlook and Internet Explorer.
Timings: 05:00 pm to 02:00 am (Monday-Saturday)
Male and female both Can apply
GE Solucions is in search of talented and motivated individuals for the post of Purchase Return Executive in the field of Supply Chain in one of their office located in Karachi - Pakistan. The ideal candidate should have intermediate/ graduate qualification and atleast student of experience. The position require planning/organizing, ability to multitask, quality control, adaptability, communication skills, teamwork, critical thinking, knowledge of computers and relevant software appli, dependability, good in english, internet savvy mandatory skills. This is a Full-Time evening shift job.Salary vary between 15k to 20k (PKR) per month depending upon skills and years of experience candidate got.
About GE Solucions
At GE Solucions, we understand the importance of your time, that is why our Virtual Assistants execute your non-core activities and free up your time to concentrate on higher value tasks, and this results in better efficiency and higher personal gains for you.