- Prompt chat and email response to customers
- Document each customer’s question or problem as well as the resulting answer or solution
- Develop customer service solutions
- Maintain service level
- Intermediate or above
- Age limit: -
- Excellent communication (verbal & written)
- Proficiency with MS Office particularly MS Excel
- Customer-centric attitude
ibex. is in search of talented and motivated individuals for the post of Email/ Chat Support Specialist - International in the field of Customer Service in one of their office located in Karachi - Pakistan. The ideal candidate should have o levels/intermediate or above qualification and atleast student of experience. The position require chat, email, problem, customer service, solutions, service level, intermediate, communication, verbal, ms office, excel mandatory skills. This is a Full-Time on rotation job.Salary vary between 20k to 38k (PKR) per month depending upon skills and years of experience candidate got.
ibex. is a leading end-to-end provider of technology-enabled Customer Lifecycle Experience (CLX) solutions. ibex. helps leading brands worldwide acquire, engage, and retain customers. Headquartered in Washington, D.C., ibex. has delivery locations across 26 sites in seven countries and maintains a network of over 15,000 employees. With its CLX platform, the company’s solutions range from handling 60 million customer interactions yearly for its clients from onshore, offshore and near-shore locations, to acquiring new customers for its clients that add $2 billion yearly in lifetime revenues, to deploying its Clearview platform that helps brands manage and optimize their customer experience.