Timely preparation of rates and quotes for customers and overseas agents.
Collaborate and build relationships with customers to strengthen service competitiveness
Chat response to customers
Email coordination with customers
Communicate timely correspondence back to customers, track and resolving any issues regarding product.
• Skills & Abilities: Individual having the Ability to read, writes, and speaks English fluently with good American or Neutral accent “ONLY”.
• Ability to work in a blended operations and customer development role
• Self-motivated, assertive, and respond to brand metrics.
• Manages complex transnational or emotional customer situations promptly and professionally.
• Ability to multi-task in a fast paced environment with rapidly changing priorities
• Contributes to building a positive team spirit and puts success of team above their own interests.
• If you are self-driven and entrepreneurial with the desire to grow both personally and professionally, then you can be an integral part of our continued expansion.
ibex. is in search of talented and motivated individuals for the post of Email & Chat Support Specialist in the field of Writing/Editing in one of their office located in Karachi - Pakistan. The ideal candidate should have o-level / a-level / intermediate / bachelors qualification and atleast 1 year of experience. The position require preparation, build, service, coordination, correspondence, english, american, accent, operations, customer, development, brand, complex, environment, building, team, part mandatory skills. This is a Full-Time on rotation job.
ibex. is a leading end-to-end provider of technology-enabled Customer Lifecycle Experience (CLX) solutions. ibex. helps leading brands worldwide acquire, engage, and retain customers. Headquartered in Washington, D.C., ibex. has delivery locations across 26 sites in seven countries and maintains a network of over 15,000 employees. With its CLX platform, the company’s solutions range from handling 60 million customer interactions yearly for its clients from onshore, offshore and near-shore locations, to acquiring new customers for its clients that add $2 billion yearly in lifetime revenues, to deploying its Clearview platform that helps brands manage and optimize their customer experience.