ibex.
Thursday 01, Aug 2019

Email & Chat Support Specialist 

ibex.

Karachi, - Pakistan - Salary Not disclosed

1 Year On Rotation Full-Time

Job Details

Category:
Writing/Editing
Career Level:
Entry Level
Experience:
1 Year
Required Qualification:
O-Level / A-Level / Intermediate / Bachelors
Requires Traveling:
No
Salary:
Salary Not disclosed
Salary Type:
Per Month
Total Vacancies:
50
Skills
preparationbuildservicecoordinationcorrespondenceenglishamericanaccentoperationscustomerdevelopmentbrandcomplexenvironmentbuildingteampart

Description

 Timely preparation of rates and quotes for customers and overseas agents.

 Collaborate and build relationships with customers to strengthen service competitiveness

 Chat response to customers

 Email coordination with customers

 Communicate timely correspondence back to customers, track and resolving any issues regarding product.

• Skills & Abilities: Individual having the Ability to read, writes, and speaks English fluently with good American or Neutral accent “ONLY”.

• Ability to work in a blended operations and customer development role

• Self-motivated, assertive, and respond to brand metrics.

• Manages complex transnational or emotional customer situations promptly and professionally.

• Ability to multi-task in a fast paced environment with rapidly changing priorities

• Contributes to building a positive team spirit and puts success of team above their own interests.

• If you are self-driven and entrepreneurial with the desire to grow both personally and professionally, then you can be an integral part of our continued expansion.




Job Specification

ibex. is in search of talented and motivated individuals for the post of Email & Chat Support Specialist in the field of Writing/Editing in one of their office located in Karachi - Pakistan. The ideal candidate should have o-level / a-level / intermediate / bachelors qualification and atleast 1 year of experience. The position require preparation, build, service, coordination, correspondence, english, american, accent, operations, customer, development, brand, complex, environment, building, team, part mandatory skills. This is a Full-Time on rotation job.


About ibex.

ibex. is a public listed company on NASDAQ. We are a people-helping company, inspired to bring about a global change in an otherwise dulled out technological world. Headquartered in Washington, D.C., ibex. has delivery locations across 30 sites in 8 countries and maintains a network of over 25,000+ employees. With its CLX platform, the company’s solutions range from handling 138 million customer interactions yearly for its clients from onshore, offshore and near-shore locations, to acquiring new customers for its clients that add $2.3 billion yearly in lifetime revenues, to deploying its Clear view platform that helps brands manage and optimize their customer experience. Emerging with its client-driven and customer-inspired approach, ibex. Pakistan has achieved the #1 Market Position in delivering the end-to-end customer experience journey to fortune 500 companies. We are among the fastest growing geographical location of ibex currently employing 6500+ employees operating from 8 centers in 3 major cities; Karachi, Lahore, and Islamabad. We offer permanent and contractual job opportunities with internal growth opportunities to striving individuals. We have among the highest female ratio and fresh graduate hiring across the industries. Our mantra is we don’t create jobs we make careers!