ibex.
Friday 16, Apr 2021

Email and Chat Support Executive - Interational 

ibex.

Karachi and Islamabad, - Pakistan - 20k to 38k (PKR) - Per Month

Less than 1 Year Morning Shift Full-Time

Job Details

Category:
Customer Service
Career Level:
Entry Level
Experience:
Less than 1 Year
Required Qualification:
High school/O level
Requires Traveling:
No
Salary:
20000 - 38000 PKR
Salary Type:
Per Month
Total Vacancies:
20
Skills
actingliaisoncustomerclientassistancechatemailservice deliverybillingqueryproblemcustomer servicesolutionsservice levelintermediatecommunicationverbalms officeexcelbenefitsmedical insuranceprovident fundinternalbonus

Description

Job Overview:

Responsible for acting as a liaison between our customer and the respective client. Provides assistance via Chat and/or Email to the customers with their questions, issues, new orders, service delivery requirements, billing, and any other query. Escalate to relevant team internally and/or externally.

Location: Karachi and Islamabad
Working Hours:
Job Shift: Morning & Evening, between am to pm

Job Description:
• Prompt chat and email response to customers
• Document each customer’s question or problem as well as the resulting answer or solution
• Develop customer service solutions
• Maintain service level

Job Specification:
• Intermediate or above
• Age limit: -
• Excellent communication (verbal & written)
• Proficiency with MS Office particularly MS Excel
• Flexibility
• Customer-centric attitude
• Problem-solving
• Adaptability

Perks & Benefits:
• Medical Insurance
• Permanent Employment Status
• Provident Fund
• Internal Job Opportunities
• Annual Leaves
• Leaves Encashment
• Referral Bonus
• Company Pick & Drop
Send us your CV at

Job Specification

ibex. is in search of talented and motivated individuals for the post of Email and Chat Support Executive - Interational in the field of Customer Service in one of their office located in Karachi and Islamabad - Pakistan. The ideal candidate should have high school/o level qualification and atleast less than 1 year of experience. The position require acting, liaison, customer, client, assistance, chat, email, service delivery, billing, query, problem, customer service, solutions, service level, intermediate, communication, verbal, ms office, excel, benefits, medical insurance, provident fund, internal, bonus mandatory skills. This is a Full-Time morning shift job.Salary vary between 20k to 38k (PKR) per month depending upon skills and years of experience candidate got.


About ibex.

ibex. is a leading end-to-end provider of technology-enabled Customer Lifecycle Experience (CLX) solutions. ibex. helps leading brands worldwide acquire, engage, and retain customers. Headquartered in Washington, D.C., ibex. has delivery locations across 26 sites in seven countries and maintains a network of over 15,000 employees. With its CLX platform, the company’s solutions range from handling 60 million customer interactions yearly for its clients from onshore, offshore and near-shore locations, to acquiring new customers for its clients that add $2 billion yearly in lifetime revenues, to deploying its Clearview platform that helps brands manage and optimize their customer experience.