Thursday 12, Feb 2026

E‑Commerce Operations Manager

GrowthRise Solutions

Rawalpindi, - Pakistan - 60k to 70k (PKR) - Per Month

2 Years Morning Shift Full-Time

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Job Details

Category:: Project Management
Career Level:: Manager (Manager/Supervisor)
Experience:: 2 Years
Required Qualification:: graduation
Requires Traveling:: No
Salary:: 60000 - 70000 PKR
Salary Type:: Per Month
Total Vacancies:: 1
Skills: operational auditingclickup task and workflow managementgoogle sheets auditing and data validationsku and data accuracy managementtool and system troubleshootingautomation and integration testingfollow‑up and escalation managementaccountability trackingbottleneck identificationroot‑cause analysis (5 whys)quality assurance and checklist developmenterror tracking and categorizationsop creation and enforcementcross‑team workflow coordinationprocess documentationtraining and knowledge‑gap managementattention to detailanalytical problem solvingtime and priority management

Description

Job Summary

The E‑Commerce Operations Manager is responsible for ensuring operational accuracy, process compliance, and smooth cross‑team execution across e‑commerce workflows. This role focuses on proactive auditing, tool and system ownership, follow‑up and accountability, quality control, and continuous process improvement. The manager will identify bottlenecks, prevent recurring errors, enforce SOP adherence, and close knowledge gaps through documentation, training, and automation—ensuring teams operate efficiently, accurately, and at a high standard of quality.

Key Responsibilities:

. Operational Auditing & Error Prevention

Monitor ClickUp dashboards daily for overdue or missing tasks.

Audit sheets weekly for SKU errors, broken formulas, or empty fields.

Build data validation rules in Google Sheets for high-usage files (at least two per month).

. Tool & System Ownership

Maintain a troubleshooting log for all tool-related issues.

Schedule a weekly -minute audit for Yaballe/Hipshipper account sync checks.

Test one automation or integration weekly to ensure it’s functioning correctly.

. Follow-Up & Accountability

Maintain a “follow-up board” in ClickUp for delayed approvals and tasks.

Send reminders or escalate tasks pending for more than – hours.

Set ClickUp automations to alert on inactivity for over days.

. Bottleneck Detection & Root-Cause Solving

Review weekly task queue lengths and identify any team overload.

Run a “ Whys” session for any recurring issues reported more than three times.

Suggest one process redesign or automation per month based on issue logs.

. Quality Control

Randomly review returns, cases, customer replies, and tracking uploads weekly.

Build QA checklists for each major task category.

Track and categorize department-wise error types and assign corrective coaching.

. Cross-Team Workflow Supervision

Create a weekly “handoff map” for inter-team dependencies.

Conduct -minute syncs twice a week with all departments.

Review all managers’ task boards weekly to ensure clear role assignment.

. Process Clarity & SOP Enforcement

Pick one recurring task each week to revise/update SOPs collaboratively.

Conduct biweekly SOP audits (random task vs. SOP compliance checks).

Add feedback/comment sections in SOPs for clarity and improvement.

. Knowledge & Execution Gap Management

Track and document repeated employee errors and categorize them.

Record -minute Loom tutorials weekly for misunderstood tasks.

Run monthly quizzes or simulations on one SOP to assess team understanding.

Job Specification

GrowthRise Solutions is in search of talented and motivated individuals for the post of E‑Commerce Operations Manager in the field of Project Management in one of their office located in Rawalpindi - Pakistan. The ideal candidate should have graduation qualification and atleast 2 years of experience. The position require operational auditing, clickup task and workflow management, google sheets auditing and data validation, sku and data accuracy management, tool and system troubleshooting, automation and integration testing, follow‑up and escalation management, accountability tracking, bottleneck identification, root‑cause analysis (5 whys), quality assurance and checklist development, error tracking and categorization, sop creation and enforcement, cross‑team workflow coordination, process documentation, training and knowledge‑gap management, attention to detail, analytical problem solving, time and priority management mandatory skills. This is a Full-Time morning shift job.Salary vary between 60k to 70k (PKR) per month depending upon skills and years of experience candidate got.

About GrowthRise Solutions

GrowthRise Solutions (GRS) is a Pakistan-based e-commerce operations and remote staffing company serving clients primarily in the US and Europe. We manage large-scale eBay and Amazon operations end-to-end, supported by structured SOPs, automation, and performance-driven teams.With 90+ in-house professionals, we specialize in eCommerce management, global remote recruitment, process design, and AI-powered workflow optimization. Our focus is simple: build reliable systems, scale operations efficiently, and enable long-term growth for our partners.

E‑Commerce Operations Manager

GrowthRise Solutions

Job Details

Description

Job Specification

About GrowthRise Solutions

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