ibex.
Tuesday 05, May 2020

Customer Support Executive 

ibex.

Karachi, Lahore and Islamabad, - Pakistan - 17k to 21k (PKR) - Per Month

Fresh Graduate On Rotation Full-Time

Job Details

Category:
Customer Service
Career Level:
Entry Level
Experience:
Fresh Graduate
Required Qualification:
Graduation
Requires Traveling:
No
Salary:
17500 - 21500 PKR
Salary Type:
Per Month
Total Vacancies:
25
Skills
assistanceactingliaisonclientservice deliveryrequirementsbillingqueryhandlingcomplaint managementcustomerprocesssalarycomplaintstransactionsrecordingformsresolutioninvestigationorganizationintermediatecommunicationms officeexcelbenefitsmedical insuranceprovident fundbonusinternalemailcustomer support executivedomestic

Description

Job Overview:

Responsible for acting as a liaison between our customers and the respective client. Assists the customers with their questions, issues, new orders, service delivery requirements, billing, and any other query.

• Handling chats/emails/calls /queries/requests
• Complaint Management & Solving Customer grievances
• Applying process/product knowledge
Location: Karachi, Lahore & Islamabad
Salary: Up to PKR ,
Working Hours:
Job Shift: Rotational

Key Responsibilities:
• Respond to customers professionally to provide information about products and services, take/cancel orders, or obtain details of complaints.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms, and applications.
• Follow up to ensure that appropriate actions were taken on customers’ requests. Ideally aim for First Contact Resolution (FCR)
• Refer unresolved customer grievances or special requests to designated departments for further investigation.
• Enhance organization reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments.

Job Specification:
• Intermediate or above
• Age limit: -
• Excellent communication
• Proficiency with MS Office particularly MS Excel
• Flexibility to work in shifts
• Customer-centric attitude
Perks & Benefits:
• Medical Insurance
• Permanent Employment Status
• Provident Fund & Overtime provided
• Annual Leaves
• Leaves Encashment
• Referral Bonus
• Conveyance (females only)
• Internal Job Opening in different departments


Email Subject: Customer Support Executive - Domestic


Job Specification

ibex. is in search of talented and motivated individuals for the post of Customer Support Executive in the field of Customer Service in one of their office located in Karachi, Lahore and Islamabad - Pakistan. The ideal candidate should have graduation qualification and atleast fresh graduate of experience. The position require assistance, acting, liaison, client, service delivery, requirements, billing, query, handling, complaint management, customer, process, salary, complaints, transactions, recording, forms, resolution, investigation, organization, intermediate, communication, ms office, excel, benefits, medical insurance, provident fund, bonus, internal, email, customer support executive, domestic mandatory skills. This is a Full-Time on rotation job.Salary vary between 17k to 21k (PKR) per month depending upon skills and years of experience candidate got.


About ibex.

ibex. is a leading end-to-end provider of technology-enabled Customer Lifecycle Experience (CLX) solutions. ibex. helps leading brands worldwide acquire, engage, and retain customers. Headquartered in Washington, D.C., ibex. has delivery locations across 26 sites in seven countries and maintains a network of over 15,000 employees. With its CLX platform, the company’s solutions range from handling 60 million customer interactions yearly for its clients from onshore, offshore and near-shore locations, to acquiring new customers for its clients that add $2 billion yearly in lifetime revenues, to deploying its Clearview platform that helps brands manage and optimize their customer experience.