The primary responsibilities of a Customer Service Executive would be :
Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
Follow up to ensure that appropriate actions were taken on customers' requests.
Refer unresolved customer grievances or special requests to designated departments for further investigation.
Competencies and Skills Required
Customer Service Executive plays a critical role in providing an interface between customers and the client company. GE Solucons Pvt ltd Company look for candidates who have good communications skills, interpersonal skills and can handle stress well. The candidate should possess good listening skills, and the ability to think quickly, to make a recommendation or solution to the customer's problem. A clear and pleasant speaking voice and fluency in English is also desired. The major skills and competencies that employers look for in a candidate are:
Good communications skills
Ability to listen and active problem solving skills
Good interpersonal skills
Ability to handle pressure
Night shifts. (5:00 PM to 2:00 AM – Mon to Sat)
GE Solucions is in search of talented and motivated individuals for the post of Customer Support Executive in the field of Customer Service in one of their office located in Karachi - Pakistan. The ideal candidate should have inter-mediate / a-level / o-level / bachelors qualification and atleast less than 1 year of experience. The position require good problem solver, good communication skills, internet savvy, hard worker, good interpersonal skills, google-app-engine mandatory skills. This is a Full-Time evening shift job.Salary vary between 12k to 20k (PKR) per month depending upon skills and years of experience candidate got.
About GE Solucions
At GE Solucions, we understand the importance of your time, that is why our Virtual Assistants execute your non-core activities and free up your time to concentrate on higher value tasks, and this results in better efficiency and higher personal gains for you.