Customer Support Executive - Domestic
ibex.
Karachi, Lahore, Islamabad, - Pakistan - 25k to 30k (PKR) - Per Month
Job Details
- Category:
- Customer Service
- Career Level:
- Student (High School/College)
- Experience:
- Fresh Graduate
- Required Qualification:
- Intermediate
- Requires Traveling:
- No
- Salary:
- 25000 - 30000 PKR
- Salary Type:
- Per Month
- Total Vacancies:
- 25
- Skills
Description
Overview:
- Respond to customers professionally to provide information about products and services, take/cancel orders, or obtain details of complaints
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken. Process orders, forms, and applications
- Follow up to ensure that appropriate actions were taken on customers’ requests. Ideally, aim for First Contact Resolution (FCR)
- Refer unresolved customer grievances or special requests to designated departments for further investigation
- Enhance organization reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments
- Collaborative mindset
- Customer service focus
- Hands-on-problem solving ability
- The ability to communicate technical information in a simple manner
- Intermediate/Bachelors or above
- Good Written and Verbal English Communication
- Proficiency with MS Office (Particularly MS Excel and MS Word)
- Unlimited exposure
- A chance to polish your skills
- A great learning environment
- Ample experience to build a future path for yourself
- An opportunity to operate with a highly trained and diversified network of people
- Medical Insurance
- Permanent Employment Status
- Provident Fund
- Internal Job Opportunities
Job Specification
ibex. is in search of talented and motivated individuals for the post of Customer Support Executive - Domestic in the field of Customer Service in one of their office located in Karachi, Lahore, Islamabad - Pakistan. The ideal candidate should have intermediate qualification and atleast fresh graduate of experience. The position require resource, solutions, customer, verbal, customer support executive, operations, service delivery, billing, query, complaints, transactions, recording, process, forms, resolution, investigation, organization, market, people, learning, environment, make, build, part, agile, head, customer service, focus, technical, communication, ms office, excel, word, rewards, expect, side, recruitment, screening, benefits, medical insurance, provident fund, internal mandatory skills. This is a Full-Time on rotation job.Salary vary between 25k to 30k (PKR) per month depending upon skills and years of experience candidate got.
About ibex.
ibex. is a public listed company on NASDAQ. We are a people-helping company, inspired to bring about a global change in an otherwise dulled out technological world. Headquartered in Washington, D.C., ibex. has delivery locations across 30 sites in 8 countries and maintains a network of over 25,000+ employees. With its CLX platform, the company’s solutions range from handling 138 million customer interactions yearly for its clients from onshore, offshore and near-shore locations, to acquiring new customers for its clients that add $2.3 billion yearly in lifetime revenues, to deploying its Clear view platform that helps brands manage and optimize their customer experience. Emerging with its client-driven and customer-inspired approach, ibex. Pakistan has achieved the #1 Market Position in delivering the end-to-end customer experience journey to fortune 500 companies. We are among the fastest growing geographical location of ibex currently employing 6500+ employees operating from 8 centers in 3 major cities; Karachi, Lahore, and Islamabad. We offer permanent and contractual job opportunities with internal growth opportunities to striving individuals. We have among the highest female ratio and fresh graduate hiring across the industries. Our mantra is we don’t create jobs we make careers!
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