ibex.
Saturday 30, Apr 2022

Customer Support Executive - Domestic 

ibex.

Karachi, Lahore, Islamabad, Peshawar, Quetta, Gilgit, - Pakistan - 20k to 24k (PKR) - Per Month

Student On Rotation Full-Time

Job Details

Category:
Customer Service
Career Level:
Entry Level
Experience:
Student
Required Qualification:
Bachelors
Requires Traveling:
No
Salary:
20000 - 24000 PKR
Salary Type:
Per Month
Total Vacancies:
10
Skills
resourcesolutionscustomerverbalcustomer support executiveoperationsservice deliverybillingquerycomplaintstransactionsrecordingprocessformsresolutioninvestigationorganizationmarketpeoplelearningenvironmentmakebuildpartagileheadcustomer servicefocustechnicalcommunicationms officeexcelwordmedical insuranceprovident fundleavetrainingfurnitureinfrastructurerewardsexpectsiderecruitmentscreening

Description

Overview


We are looking for an incredible resource who can do wonders in the world of CX with their wit and wonderful customer-centric attitude. For this job role, you will be expected to provide satisfactory solutions to a diverse range of customer queries through means of written and verbal communications and a positive attitude. The Customer Support Executive within the Operations department will assist customers with their questions, new orders, service delivery requirements, billing, and any other query.

Responsibilities

Respond to customers professionally to provide information about products and services, take/cancel orders, or obtain details of complaints
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken. Process orders, forms, and applications
Follow up to ensure that appropriate actions were taken on customers’ requests. Ideally, aim for First Contact Resolution (FCR)
Refer unresolved customer grievances or special requests to designated departments for further investigation
Enhance organization reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments

Why Start Your Career At ibex.?

We are best at what we do in the market because of the eager beavers working at ibex. We not only guarantee our people the best learning environment but we are also going to make sure that you make some great memories and build strong relationships here. Being part of ibex. means you get unlimited exposure, experience to build a path for yourself and a market value. If you want to build your career around one of the biggest organizations in the world then, we are what you are looking for!
What Makes You A Good Fit For This Job?
This job requires you to be a savvy communicator and someone agile enough to settle in a fast-paced environment. If you are nodding your head so far, then you are a perfect fit for this job! We are the experience you crave when you imagine the world of CX!

What We Seek in You:

Collaborative mindset
Customer service focus
Hands-on-problem solving ability
The ability to communicate technical information in a simple manner

Job Requirements:

Intermediate/Bachelors or above
Good Written and Verbal English Communication
Proficiency with MS Office (Particularly MS Excel and MS Word)

Learning and Takeaways:

Here @ ibex. we will help build you!
Unlimited exposure
A chance to polish your skills
A great learning environment
Ample experience to build a future path for yourself
An opportunity to operate with a highly trained and diversified network of people
If you want to build your career around one of the biggest organizations in the world then, we are what you are looking for!

Perks of being an ibexian:

Medical Insurance & OPD
Provident Fund
Leave Encashment
Annual leaves
On job training
Ergonomic furniture and infrastructure
Referral Rewards
Annual Increment
Conveyance facility
Loan facility
Employee Appreciation programs
We hire great people that do great work and are deserving of appreciation and rewards. But this has nothing to do with your experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.

What You Can Expect After Applying?

Once you've applied, sit back, and relax while we get to work on our side! You can expect to hear back from us within working days. Our recruitment team will call you up on the provided contact number for initial screening.

Job Specification

ibex. is in search of talented and motivated individuals for the post of Customer Support Executive - Domestic in the field of Customer Service in one of their office located in Karachi, Lahore, Islamabad - Pakistan. The ideal candidate should have bachelors qualification and atleast student of experience. The position require resource, solutions, customer, verbal, customer support executive, operations, service delivery, billing, query, complaints, transactions, recording, process, forms, resolution, investigation, organization, market, people, learning, environment, make, build, part, agile, head, customer service, focus, technical, communication, ms office, excel, word, medical insurance, provident fund, leave, training, furniture, infrastructure, rewards, expect, side, recruitment, screening mandatory skills. This is a Full-Time on rotation job.Salary vary between 20k to 24k (PKR) per month depending upon skills and years of experience candidate got.


About ibex.

ibex. is a public listed company on NASDAQ. We are a people-helping company, inspired to bring about a global change in an otherwise dulled out technological world. Headquartered in Washington, D.C., ibex. has delivery locations across 30 sites in 8 countries and maintains a network of over 25,000+ employees. With its CLX platform, the company’s solutions range from handling 138 million customer interactions yearly for its clients from onshore, offshore and near-shore locations, to acquiring new customers for its clients that add $2.3 billion yearly in lifetime revenues, to deploying its Clear view platform that helps brands manage and optimize their customer experience. Emerging with its client-driven and customer-inspired approach, ibex. Pakistan has achieved the #1 Market Position in delivering the end-to-end customer experience journey to fortune 500 companies. We are among the fastest growing geographical location of ibex currently employing 6500+ employees operating from 8 centers in 3 major cities; Karachi, Lahore, and Islamabad. We offer permanent and contractual job opportunities with internal growth opportunities to striving individuals. We have among the highest female ratio and fresh graduate hiring across the industries. Our mantra is we don’t create jobs we make careers!

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