Maaz Ahmed
Friday 03, Jul 2020

Customer Support Executive - Domestic 

ibex.

Karachi, Islamabad, Lahore, - Pakistan - 17k to 21k (PKR) - Per Month

Student On Rotation Full-Time

Job Details

Category:
Customer Service
Career Level:
Entry Level
Experience:
Student
Required Qualification:
Intermediate & Graduates
Requires Traveling:
No
Salary:
17500 - 21500 PKR
Salary Type:
Per Month
Total Vacancies:
25
Skills
actingliaisonassistanceservice deliveryquerycomplaint managementcomplaintsinvestigationcommunicationms officeexcelemail

Description

Responsible for acting as a liaison between our customer and the respective client. Provides assistance to the customers with their questions, issues, new orders, service delivery requirements, billing, and any other query.

• Handling chats/emails/calls /queries/requests
• Complaint Management & Solving Customer grievances
• Applying process/product knowledge
Location: Karachi, Lahore & Islamabad
Salary: Up to PKR ,
Working Hours:
Job Shift: Rotational
Key Responsibilities:
• Respond to customers professionally to provide information about products and services, take/cancel orders, or obtain details of complaints.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
• Follow up to ensure that appropriate actions were taken on customers’ requests. Ideally aim for First Contact Resolution (FCR)
• Refer unresolved customer grievances or special requests to designated departments for further investigation.
• Enhance organization reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments.
Job Specification:
• Intermediate or above
• Age limit: -
• Excellent communication
• Proficiency with MS Office particularly MS Excel
• Flexibility to work in shifts
• Customer-centric attitude
Perks & Benefits:
• Medical Insurance
• Permanent Employment Status
• Provident Fund & Overtime provided
• Annual Leaves
• Leaves Encashment
• Referral Bonus
• Conveyance (females only)
• Internal Job Opening in different departments

#communication #customerservice #customerhandling #englishskills

Job Specification

Maaz Ahmed (Recruiter) is in search of talented and motivated individuals for the post of Customer Support Executive - Domestic in the field of Customer Service in one of their office located in Karachi, Islamabad, Lahore - Pakistan. The ideal candidate should have intermediate & graduates qualification and atleast student of experience. The position require acting, liaison, assistance, service delivery, query, complaint management, complaints, investigation, communication, ms office, excel, email mandatory skills. This is a Full-Time on rotation job.Salary vary between 17k to 21k (PKR) per month depending upon skills and years of experience candidate got.