Friday 03, Jul 2020

Customer Support Executive - Domestic

ibex. Pakistan

Karachi, Islamabad, Lahore, - Pakistan - 17k to 21k (PKR) - Per Month

Student On Rotation Full-Time

Expired

Job Details

Category:: Customer Service
Career Level:: Entry Level
Experience:: Student
Required Qualification:: Intermediate & Graduates
Requires Traveling:: No
Salary:: 17500 - 21500 PKR
Salary Type:: Per Month
Total Vacancies:: 25
Skills: actingliaisonassistanceservice deliveryquerycomplaint managementcomplaintsinvestigationcommunicationms officeexcelemail

Description

Responsible for acting as a liaison between our customer and the respective client. Provides assistance to the customers with their questions, issues, new orders, service delivery requirements, billing, and any other query.

• Handling chats/emails/calls /queries/requests

• Complaint Management & Solving Customer grievances

• Applying process/product knowledge

Location: Karachi, Lahore & Islamabad

Salary: Up to PKR ,

Working Hours:

Job Shift: Rotational

Key Responsibilities:

• Respond to customers professionally to provide information about products and services, take/cancel orders, or obtain details of complaints.

• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.

• Follow up to ensure that appropriate actions were taken on customers’ requests. Ideally aim for First Contact Resolution (FCR)

• Refer unresolved customer grievances or special requests to designated departments for further investigation.

• Enhance organization reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments.

Job Specification:

• Intermediate or above

• Age limit: -

• Excellent communication

• Proficiency with MS Office particularly MS Excel

• Flexibility to work in shifts

• Customer-centric attitude

Perks & Benefits:

• Medical Insurance

• Permanent Employment Status

• Provident Fund & Overtime provided

• Annual Leaves

• Leaves Encashment

• Referral Bonus

• Conveyance (females only)

• Internal Job Opening in different departments

#communication #customerservice #customerhandling #englishskills

Job Specification

ibex. Pakistan is in search of talented and motivated individuals for the post of Customer Support Executive - Domestic in the field of Customer Service in one of their office located in Karachi, Islamabad, Lahore - Pakistan. The ideal candidate should have intermediate & graduates qualification and atleast student of experience. The position require acting, liaison, assistance, service delivery, query, complaint management, complaints, investigation, communication, ms office, excel, email mandatory skills. This is a Full-Time on rotation job.Salary vary between 17k to 21k (PKR) per month depending upon skills and years of experience candidate got.

Customer Support Executive - Domestic

ibex. Pakistan

Job Details

Description

Job Specification

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