Graystone Capital
Friday 10, May 2024

Customer Support Consultant  

Graystone Capital

Dubai, - United Arab Emirates - Salary Not disclosed

Student Morning Shift Full-Time

Job Details

Career Level:
Experienced (Non-Managerial)
Required Qualification:
Requires Traveling:
Salary Not disclosed
Salary Type:
Per Month
Total Vacancies:
fluency in englishms officeproficency in email drafingcustomer support


Location: Initial placement in Pakistan, with potential relocation to Dubai

Company: Graystone Capital
Industry: Financial Consulting

About Graystone Capital:
Graystone Capital is a distinguished financial consulting firm based in Singapore, serving a diverse global clientele. We specialize in providing expert financial advice and tailored solutions to businesses worldwide. Our commitment to excellence and customer satisfaction drives our success.

Job Overview:
We are seeking a highly motivated and skilled Customer Support Consultant to join our team. This role is initially based in Pakistan, with the potential for relocation to Dubai based on performance. The successful candidate will be responsible for providing exceptional inbound support to our international clients, ensuring their needs are met with professionalism and efficiency.

Key Responsibilities:
Handle inbound customer inquiries and provide timely and accurate responses.
Assist clients in understanding our financial products and services.
Resolve client issues and escalate complex matters as necessary.
Maintain high levels of client satisfaction and loyalty.
Ensure compliance with company policies and regulatory standards.
Document and update customer records based on interactions.

Female applicants only, due to team composition.
Excellent command of the English language, including the ability to understand various English accents.
Proficiency in basic computer operations and MS Office suite.
Strong interpersonal and communication skills.
Ability to handle stress and remain calm under pressure.
Previous experience in a customer support role is preferred but not required.

Minimum of a High School Diploma. A degree in Business Administration, Finance, or related field is advantageous.
Proven track record of customer service excellence.
Competitive salary package.
Opportunities for professional growth and relocation based on performance.
Dynamic work environment with global exposure.

Application Process:
Interested candidates should submit a detailed CV and a cover letter outlining their suitability for the role. Applications will be accepted until th May . Kindly email the resume at Capital is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Specification

Graystone Capital is in search of talented and motivated individuals for the post of Customer Support Consultant in the field of Consulting in one of their office located in Dubai - United Arab Emirates. The ideal candidate should have graduate qualification and atleast student of experience. The position require fluency in english, ms office, proficency in email drafing, customer support mandatory skills. This is a Full-Time morning shift job.

About Graystone Capital

GRAYSTONE is a leading Capital Advisory Company, committed to empowering businesses with strategic growth through a comprehensive suite of Debt & Equity Solutions. Since our acquisition in 2010 from an American Investment Giant, we have been at the forefront of assisting businesses in achieving their growth objectives.