ibex.
Tuesday 27, May 2025

Customer Success Specialist - Voice Program 

ibex.

Karachi, Lahore, Islamabad, - Pakistan - 90k to 100k (PKR) - Per Month

Student On Rotation Full-Time

Job Details

Category:
Customer Service
Career Level:
Entry Level
Experience:
Student
Required Qualification:
Intermediate
Requires Traveling:
No
Salary:
90000 - 100000 PKR
Salary Type:
Per Month
Total Vacancies:
50
Skills
customerspecialistvoiceprogramoperationsresolutionspecificationsshoespeopleverbalcommunication skillsaccentcustomer experienceperformancecoreclientwebsiteimageprovidingproceduressystemprocesscommunicationms officeexcelwordtime managementfocusorganizingsettingprofessional

Description

Job Description

We are looking for a Customer Success Specialist for the Voice Program within the Operations department who shall assist our U.S.-based clients with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call.
Duties
Job Specifications
Why should you join us?
You want to work in a place where you can give your best effort and improve your skills. You have empathy and can place yourself in the shoes of the people you interact with. You have a sense of humor, and know when it's appropriate to use it! You have superb verbal English communication skills with a U.S. or UK accent. You are able to take your thoughts and put them together in an easy-to-understand language. You're able to convey your messages in a friendly, accurate, and jargon-free way. Other competencies we are looking for:
Deliver a class apart customer experience as measured by performance objectives and in accordance with the core values of our client
Assist customers with their items purchased through an e-commerce website
Convey interest in each customer through their words with courtesy, attention, and a friendly and caring image
Providing alternatives to products/items, which are not available on the e-commerce website
Follow standard processes and procedures when it comes to providing the resolution
Staying up to date with the latest updates on system information, process changes, and future updates
O Levels/Intermediate or above
Excellent Written and Verbal English communication
Proficiency with MS Office (Particularly MS Excel and MS Word)
Critical Thinking
Time Management
Specialist Focus
Organizing
Priority Setting
Problem-Solving
Professional Composure 

Job Specification

ibex. is in search of talented and motivated individuals for the post of Customer Success Specialist - Voice Program in the field of Customer Service in one of their office located in Karachi, Lahore, Islamabad - Pakistan. The ideal candidate should have intermediate qualification and atleast student of experience. The position require customer, specialist, voice, program, operations, resolution, specifications, shoes, people, verbal, communication skills, accent, customer experience, performance, core, client, website, image, providing, procedures, system, process, communication, ms office, excel, word, time management, focus, organizing, setting, professional mandatory skills. This is a Full-Time on rotation job.Salary vary between 90k to 100k (PKR) per month depending upon skills and years of experience candidate got.


About ibex.

ibex. is a public listed company on NASDAQ. We are a people-helping company, inspired to bring about a global change in an otherwise dulled out technological world. Headquartered in Washington, D.C., ibex. has delivery locations across 30 sites in 8 countries and maintains a network of over 25,000+ employees. With its CLX platform, the company’s solutions range from handling 138 million customer interactions yearly for its clients from onshore, offshore and near-shore locations, to acquiring new customers for its clients that add $2.3 billion yearly in lifetime revenues, to deploying its Clear view platform that helps brands manage and optimize their customer experience. Emerging with its client-driven and customer-inspired approach, ibex. Pakistan has achieved the #1 Market Position in delivering the end-to-end customer experience journey to fortune 500 companies. We are among the fastest growing geographical location of ibex currently employing 6500+ employees operating from 8 centers in 3 major cities; Karachi, Lahore, and Islamabad. We offer permanent and contractual job opportunities with internal growth opportunities to striving individuals. We have among the highest female ratio and fresh graduate hiring across the industries. Our mantra is we don’t create jobs we make careers!