Maaz Ahmed Butt
Wednesday 06, Dec 2023

Customer Success Specialist - Voice Program 

ibex. Pakistan

Lahore, Karachi, Islamabad, - Pakistan - Salary Not disclosed

Student On Rotation Full-Time

Job Details

Customer Service
Career Level:
Entry Level
Required Qualification:
Requires Traveling:
Salary Not disclosed
Salary Type:
Per Month
Total Vacancies:
communicationproblem solving


Customer Success Specialist - Voice Program

Job Overview

ibex. Pakistan is looking for a Customer Success Specialist for Voice Program within the Operations department who shall assist our U.S. based client’s customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call. We are looking for people who have experience in dealing with international customers but above that, we care more about personality, passion, and work ethic. A sense of humor helps a lot too.

Job Description

Deliver a class apart customer experience as measured by performance objectives and in accordance of the core values of our client

Assist customers with their items purchased through ecommerce website

Convey interest in each customer through their words with courtesy, attention, a friendly and caring image

Providing alternatives to products/items, which are not available on the ecommerce website

Follow standard processes and procedures when it comes to providing the resolution

Staying up to date with latest updates on system information, process changes and future updates

Job Specifications

O Levels/Intermediate or above

Excellent Written and Verbal English communication

Proficiency with MS Office (Particularly MS Excel and MS Word)

Why should you join us?

You want to work in a place where you can give your best effort and improve on your skills. You have empathy and can place yourself into the shoes of the people you interact with. You have a sense of humor, and know when it's appropriate to use it! You have superb verbal English communication skills with a U.S or UK accent. You are able to take your thoughts and put them together in an easy to understand language. You're able to convey your messages in a friendly, accurate, and jargon-free way. Other competencies we are looking for:

Critical Thinking

Time Management

Specialist Focus


Priority Setting

Problem Solving

Professional Composure

Job Specification

ibex. Pakistan is in search of talented and motivated individuals for the post of Customer Success Specialist - Voice Program in the field of Customer Service in one of their office located in Lahore, Karachi, Islamabad - Pakistan. The ideal candidate should have intermediate qualification and atleast student of experience. The position require communication, problem solving mandatory skills. This is a Full-Time on rotation job.