GE Solucions is currently looking for an experienced individual with exceptional management skills and expertise on various E-Commerce Platforms, The role involves the process of building a direct relationship with customers and providing them with a timely value proposition, performing a variety of tasks with your customer success team.
- The Manager will be responsible for providing Customer Support and Managing Relationships with customers from the US/UK Region.
- Analyzing customer data to improve customer experience, leading to sustainable business growth.
- The Customer Success Manager has to plan and initiate the different strategic processes to handle customers on various E-commerce Platforms such as eBay, Amazon, Walmart & others
- Manage the entire Customer Support Team, suggest ways, and provide timely feedback to the team for enhancing customer experience.
- Solving Complexities related to a Customer Case and providing the best possible solutions.
- Suggest Improvements for retaining customers and suggest new ideas for acquiring more customers leading to revenue growth.
- Creating a positive work environment and motivating the team to achieve the desired objectives by identifying gaps and suggesting ways of improvement.
- Minimum years of experience in Customer Support Management.
- Experience in E-Commerce Sales and Strategy planning is a MUST.
- Hands-on expertise in US Marketplaces like eBay, Amazon, Walmart, Wish, Etsy, etc.
- Knowledge about Major Ecommerce Models like dropship, Retail arbitrage along with Amazon FBA, FBM, and PL.
- A Self – Starter who seeks challenges with exceptional communication and interpersonal skills.
- Market Competitive Salary
- Performance Bonus & Perks
- Career Progression
- Insurance & Paid Time Leaves
GE Solucions is in search of talented and motivated individuals for the post of Customer Success Manager in the field of Marketing in one of their office located in Karachi - Pakistan. The ideal candidate should have bachelors qualification and atleast 3 years of experience. The position require market, customer-support, management skills, platforms, process, building, direct, relationship, providing, customer, manager, customer support, data, customer experience, business growth, customer success manager, ebay, feedback, case, solutions, ideas, revenue, environment, sales, strategy, planning, major, retail, arbitrage, communication, interpersonal skills, performance, bonus, insurance mandatory skills. This is a Full-Time morning shift job.Salary vary between 50k to 70k (PKR) per month depending upon skills and years of experience candidate got.
About GE Solucions
At GE Solucions, we understand the importance of your time, that is why our Virtual Assistants execute your non-core activities and free up your time to concentrate on higher value tasks, and this results in better efficiency and higher personal gains for you.