Saturday 25, Nov 2023

Customer Service Representative

AffinityVibez (Pvt) Ltd

Lahore, - Pakistan - 45k to 60k (PKR) - Per Month

1 Year Morning Shift Full-Time

Expired

Job Details

Category:: Customer Service
Career Level:: Executive (SVP, VP, Department Head)
Experience:: 1 Year
Required Qualification:: Bachelore
Requires Traveling:: No
Salary:: 45000 - 60000 PKR
Salary Type:: Per Month
Total Vacancies:: 10
Skills: business managementconsultancymakecustomer servicetechnical supportphoneemailchatcustomertechnicalcomplexteam memberassistancepoliciesfeedbacktrainingdevelopmentcustomer experiencecustomer satisfactionmetricscommunicationsoftwareenvironmentbenefitsperformancebonus

Description

Company Description:

AffinityVibez is a business management consultancy company having presence in Pakistan. We have matured from a narrowly-focused team to a well-established company. We work with businesses of all sizes, across a wide range of industries, to help them identify and solve problems, develop and implement new strategies, and make informed decisions.

Job Duties & Responsibilities:

. Provide excellent customer service and technical support to clients and customers via phone, email, and live chat

. Respond to customer inquiries and issues in a timely and efficient manner

. Troubleshoot and resolve technical issues with the services.

. Escalate complex issues to the appropriate department or team member for further assistance

. Document and track customer interactions and issues as per company policies

. Gather customer feedback and provide suggestions for improvements to products and services

. Participate in ongoing training and development to stay informed about new products and services

. Collaborate with other departments within the company to ensure a seamless customer experience

. Meet and exceed customer satisfaction metrics and goals

Required Skills:

Ø Strong customer service and technical support skills

Ø Excellent English communication and problem-solving skills

Ø Strong ability to multitask and prioritize

Ø Experience with SAP and other software like CRM is a plus

Ø Ability to work effectively in a team-oriented environment

Salary + Benefits:

Ø Salary (As per the Interview)

Ø EOBI

Ø Monthly Performance based Bonus

Ø Appreciation based Lunch/Dinner/Trips

Ø Bi-Annual Increments + Performance-based Increments on Salary

Job Specification

AffinityVibez (Pvt) Ltd is in search of talented and motivated individuals for the post of Customer Service Representative in the field of Customer Service in one of their office located in Lahore - Pakistan. The ideal candidate should have bachelore qualification and atleast 1 year of experience. The position require business management, consultancy, make, customer service, technical support, phone, email, chat, customer, technical, complex, team member, assistance, policies, feedback, training, development, customer experience, customer satisfaction, metrics, communication, software, environment, benefits, performance, bonus mandatory skills. This is a Full-Time morning shift job.Salary vary between 45k to 60k (PKR) per month depending upon skills and years of experience candidate got.

About AffinityVibez (Pvt) Ltd

With over 20+ years of experience and expertise in a wide range of industries, we are working on building a future for the peerless business. We work on hiring the best-skilled employee for your consultation. Your business will become a brand with our keen strategies and applicability of the latest trends. AffinityVibez strongly and significantly believes in better customer experience.

Customer Service Representative

AffinityVibez (Pvt) Ltd

Job Details

Description

Job Specification

About AffinityVibez (Pvt) Ltd

Similer Jobs

Freelance Business Development Executive

Business Development Officer – Visa Services

Freelance Business Development Executive

Customer Service Representative (CSR)

Call Center Representative (Night Shift)