Job Details
- Category:
- Customer Service
- Career Level:
- Entry Level
- Experience:
- Student
- Required Qualification:
- Intermediate or above
- Requires Traveling:
- No
- Salary:
- 30000 - 65000 PKR
- Salary Type:
- Per Month
- Total Vacancies:
- 10
- Skills
Description
Job Description:
Currently, we are in the hiring process for potential as well as self-motivated individuals to apply for the position of BPO Call Center Representatives in Township, Lahore. In this capacity, you will be called upon to ensure that the clients receive the best care they deserve. You will be receiving calls both incoming and outgoing, to attend to your clients’ concerns, address their concerns and ensure they are satisfied.
Key Responsibilities:
- Answer clients’ calls promptly and professionally.
- Understand the needs of the client, explain information, investigate issues, and provide recommendations.
- Ensure clients have accurate information by utilizing firm policies and procedures.
- Standard of professionalism and customer service should always be maintained at the highest level.
- Take any outstanding issues to the appropriate supervisors or departments.
- Focus on goals that are connected to client satisfaction and solving issues during the first call.
Requirements:
- a minimum of a high school diploma or equivalent.
- Ideally, the candidate should have previous work experience in a call center or as a customer service representative.
- Proficient in communication skills, especially in terms of verbal and written communication skills.
- Capability to pay close attention on details and possess good analytical skills.
- ability to work effectively in a stressful environment;
- computer operation and ability to work simultaneously on different tasks.
Benefits:
- Competitive salaries and incentives based on performance
- Extensive training programs
- Opportunities for career advancement
- A positive and friendly work environment
Job Specification
Buzz by Orbital is in search of talented and motivated individuals for the post of Customer Sales & Service Representative in the field of Customer Service in one of their office located in Lahore - Pakistan. The ideal candidate should have intermediate or above qualification and atleast student of experience. The position require call center, customer service, client satisfaction, communication skills, written communication, analytical skills mandatory skills. This is a Full-Time evening shift job.Salary vary between 30k to 65k (PKR) per month depending upon skills and years of experience candidate got.
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