CSR Team Lead  

Job Details

Category:

Customer Service

Career Level:

Experienced (Non-Managerial)

Experience:

3 Years

Required Qualification:

BBA/ MBA or equivalent degree from reputed University

Requires Traveling:

No

Salary:

30000 - 40000 PKR

Salary Type:

Per Month

Total Vacancies:

2

Skills

incomingcallscomplaintscustomer servicegeneralcall centerimpactsales enablementrevenuegrowth strategyinformprofessionalimagevoiceonlineselling skillsproject

Description

The incumbent at this position will answer incoming calls from customers who want to place orders, respond to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general information. In this role you will manage Call Center Team, He/She will have the opportunity to significantly impact the growth of our company, drive sales enablement, and execute our strategic revenue growth strategy .He/She will also inform the customer’s detailed information about our projects and depict a professional company image through voice and online interactions. The ideal candidate must have confidence and discipline to cold-call potential customers as well as the consultative selling skills to engage the prospect in conversations about their needs and how our project can provide a solution.