ZEM  Builders
Wednesday 04, Nov 2020

CSR Team Lead  

ZEM Builders

Rawalpindi, - Pakistan - 30k to 40k (PKR) - Per Month

3 Years Morning Shift Full-Time

Job Details

Category:
Customer Service
Career Level:
Experienced (Non-Managerial)
Experience:
3 Years
Required Qualification:
BBA/ MBA or equivalent degree from reputed University
Requires Traveling:
No
Salary:
30000 - 40000 PKR
Salary Type:
Per Month
Total Vacancies:
2
Skills
incomingcallscomplaintscustomer servicegeneralcall centerimpactsales enablementrevenuegrowth strategyinformprofessionalimagevoiceonlineselling skillsproject

Description

The incumbent at this position will answer incoming calls from customers who want to place orders, respond to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general information. In this role you will manage Call Center Team, He/She will have the opportunity to significantly impact the growth of our company, drive sales enablement, and execute our strategic revenue growth strategy .He/She will also inform the customer’s detailed information about our projects and depict a professional company image through voice and online interactions. The ideal candidate must have confidence and discipline to cold-call potential customers as well as the consultative selling skills to engage the prospect in conversations about their needs and how our project can provide a solution.

Job Specification

ZEM Builders (Recruiter) is in search of talented and motivated individuals for the post of CSR Team Lead in the field of Customer Service in one of their office located in Rawalpindi - Pakistan. The ideal candidate should have bba/ mba or equivalent degree from reputed university qualification and atleast 3 years of experience. The position require incoming, calls, complaints, customer service, general, call center, impact, sales enablement, revenue, growth strategy, inform, professional, image, voice, online, selling skills, project mandatory skills. This is a Full-Time morning shift job.Salary vary between 30k to 40k (PKR) per month depending upon skills and years of experience candidate got.