Job Details
- Category:
- Customer Service
- Career Level:
- Executive (SVP, VP, Department Head)
- Experience:
- 3 Years
- Required Qualification:
- Great Knowledge at the job side.
- Requires Traveling:
- No
- Salary:
- Salary Not disclosed
- Salary Type:
- Per Month
- Total Vacancies:
- 15
- Skills
Description
• Managing incoming calls and customer service inquiries
• Generating sales leads that develop into new customers
Identifying and assessing customers’ needs to achieve satisfaction
A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints.
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.Responsibilities
• Manage large amounts of incoming calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
Job Type: Full-time
Job Specification
Baltimore Marriott Hotel is in search of talented and motivated individuals for the post of Required Customer Service Representative and marketing in the field of Customer Service in one of their office located in Karachi - Pakistan. The ideal candidate should have great knowledge at the job side. qualification and atleast 3 years of experience. The position require incoming, calls, customer, service, sales, shoes, feedback, care, troubleshooting, target, large, trust, open, communication, team, handling, solutions, time, resolution, process, documents, policies mandatory skills. This is a Part-Time morning shift job.
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