Warda Alam
Friday 11, Sep 2020

Quality Assurance Analyst. 

ECOMPK

Karachi, - Pakistan - Salary Not disclosed

Student Morning Shift Full-Time

Job Details

Category:
Information Technology
Career Level:
Experienced (Non-Managerial)
Experience:
Student
Required Qualification:
Bachelors
Requires Traveling:
No
Salary:
Salary Not disclosed
Salary Type:
Per Month
Total Vacancies:
1
Skills
quality assurance analystquality analysisdesigncall monitoringquality standardstrenddatamanagementquality monitoringdata managementsystemperformancelevelcallscommunication skillsproblem analysisproblem solvingcallingcall centertelephonytechnologycustomerenvironmentline

Description

ECOMPK (Pvt.) LTD is urgently looking for Quality Assurance Analyst.

Minimum Experience: - years of experience of call quality analysis in any e-commerce company.
Location: Shahra-e-Quaideen, Karachi
Requirements:
• Participate in design of call monitoring formats and quality standards.
• Perform call monitoring and provide trend data to the management team.
• Use quality monitoring data management system to compile and track performance at team
• and individual level.
• Perform regular checks on low performing employee's calls.
Key Competencies:
• Excellent Communication skills.
• Problem analysis and problem solving.
• Knowledge of calling principles and practices.
• Knowledge of call center telephony and technology.
• Experience in a call center or customer services environment.
Interested candidates send your updated resume to and mention job title (Quality Assurance Analyst) in subject line.

Job Specification

Warda Alam (Recruiter) is in search of talented and motivated individuals for the post of Quality Assurance Analyst. in the field of Information Technology in one of their office located in Karachi - Pakistan. The ideal candidate should have bachelors qualification and atleast student of experience. The position require quality assurance analyst, quality analysis, design, call monitoring, quality standards, trend, data, management, quality monitoring, data management, system, performance, level, calls, communication skills, problem analysis, problem solving, calling, call center, telephony, technology, customer, environment, line mandatory skills. This is a Full-Time morning shift job.