ibex.
Friday 16, Apr 2021

Email and Chat Support - Retail Industry 

ibex.

Karachi and Islamabad , - Pakistan - 40k to 60k (PKR) - Per Month

Less than 1 Year On Rotation Full-Time

Job Details

Category:
Customer Service
Career Level:
Entry Level
Experience:
Less than 1 Year
Required Qualification:
High school/O level
Requires Traveling:
No
Salary:
40000 - 60000 PKR
Salary Type:
Per Month
Total Vacancies:
19
Skills
chatsupportspecialistliaisonretailemailcustomer experiencecommunication skillsprovidingsolutionsproblemcustomer serviceservice levelintermediatecommunicationverbalms officeexcelbenefitsmedical insuranceprovident fundinternalbonus

Description


Location : Karachi

Job Overview:
Email/Chat Support Specialist will be responsible to act as a liaison between the largest U.S. based retail giant and its customers through live chat or email. The Specialist will be obliged to maintain the company’s worldwide reputation by serving on the frontline of customer experience with excellent communication skills and providing satisfactory solutions to a diverse range of queries.

Job Description:
• Prompt chat and email response to customers
• Document each customer’s question or problem as well as the resulting answer or solution
• Develop customer service solutions
• Maintain service level

Job Specification:
• Intermediate or above
• Age limit: -
• Excellent communication (verbal & written)
• Proficiency with MS Office particularly MS Excel
• Flexibility
• Customer-centric attitude
• Problem-solving
• Adaptability

Perks & Benefits:
• Medical Insurance
• Permanent Employment Status
• Provident Fund
• Internal Job Opportunities
• Annual Leaves
• Leaves Encashment
• Referral Bonus
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Job Specification

ibex. is in search of talented and motivated individuals for the post of Email and Chat Support - Retail Industry in the field of Customer Service in one of their office located in Karachi and Islamabad - Pakistan. The ideal candidate should have high school/o level qualification and atleast less than 1 year of experience. The position require chat, support, specialist, liaison, retail, email, customer experience, communication skills, providing, solutions, problem, customer service, service level, intermediate, communication, verbal, ms office, excel, benefits, medical insurance, provident fund, internal, bonus mandatory skills. This is a Full-Time on rotation job.Salary vary between 40k to 60k (PKR) per month depending upon skills and years of experience candidate got.


About ibex.

ibex. is a leading end-to-end provider of technology-enabled Customer Lifecycle Experience (CLX) solutions. ibex. helps leading brands worldwide acquire, engage, and retain customers. Headquartered in Washington, D.C., ibex. has delivery locations across 26 sites in seven countries and maintains a network of over 15,000 employees. With its CLX platform, the company’s solutions range from handling 60 million customer interactions yearly for its clients from onshore, offshore and near-shore locations, to acquiring new customers for its clients that add $2 billion yearly in lifetime revenues, to deploying its Clearview platform that helps brands manage and optimize their customer experience.