Customer Support Specialist – International 

Job Details

Category:

Customer Service

Career Level:

Entry Level

Experience:

Student

Required Qualification:

Inter/Graduate

Requires Traveling:

No

Salary:

15000 - 18000 PKR

Salary Type:

Per Month

Total Vacancies:

2

Skills

good-dynamicsgood in english languaguegood communication skills

Description

GE Solucions Private Limited is currently looking for an experienced professional Customer Support Specialist - International for its Karachi Office to assist their International customers.

Required Skills

• Individual having the ability to read, write, and speaks English fluently with good American or Neutral accent “ONLY”.

• English communication and computer proficiency is required.

• Web savvy individual with in-depth knowledge of the Internet, search engines, and ecommerce

• site functionality

• Strong writing skills and communication skills.

• Proven customer support experience is mandatory.

• Customer orientation and ability to adapt/respond to different types of characters.

• Manages complex transactional or emotional customer situations promptly and professionally.

• Identify and assess customers’ needs to achieve satisfaction.

• Provide accurate, valid and complete information by using the right methods.

• Excellent communication and presentation skills.

• Ability to multi-task, priorities, and manage time effectively.

• Should be able to assure % customer satisfaction.

• Communicate timely correspondence back to customers, track and resolving any issues.

• Answer calls professionally and provide information about products and services.

• Maintain healthy relationships with existing customers to retain them.

• Responding to the customer’s queries within the given time frame.

Additional Requirements:

• Online Web store experience preferred with exposure to online store tools such as eBay and Amazon.

• International customer support experience will be favored