ibex.
Friday 16, Apr 2021

Customer Support Specialist - Interbational 

ibex.

Karachi and Islamabad, - Pakistan - 45k to 65k (PKR) - Per Month

Less than 1 Year On Rotation Full-Time

Job Details

Category:
Customer Service
Career Level:
Entry Level
Experience:
Less than 1 Year
Required Qualification:
High school/O level
Requires Traveling:
No
Salary:
45000 - 65000 PKR
Salary Type:
Per Month
Total Vacancies:
24
Skills
actingliaisoncustomerclientassistanceservice deliverybillingqueryprocessbuildservicecustomer developmentcustomer experiencequality assuranceamericanaccentcommunicationwritingms officeexcelintelligencebenefitsmedical insuranceprovident fundinternalbonus

Description

Job Overview:
Responsible for acting as a liaison between our customer and the respective client. Provides assistance to the customers with their questions, issues, new orders, service delivery requirements, billing, and any other query.
Location: Karachi and Islamabad
Working Hours:
Job Shift: Rotational

Key Responsibilities:
• Interact with customers to provide and process information in response to inquiries, concerns and requests about products and/or services.
• Collaborate and build relationships with customers to strengthen service competitiveness
• Communicate timely back to customers, track and resolve any issues regarding the service
• Contribute to customer development role
• Ensure a positive Customer Experience ultimately leading to a good Quality Assurance (QA) Score

Job Specification:
• O Levels/Matric or above
• Age limit: -
• Excellent command over English, with good American or Neutral accent
• Excellent communication (Listening, Speaking & Writing)
• Proficiency with MS Office particularly MS Excel
• Flexibility & Adaptability
• Customer-centric attitude
• Emotional Intelligence and Critical Thinking
• Self-motivated, assertive and responsive

Perks & Benefits:
• Medical Insurance
• Permanent Employment Status
• Provident Fund
• Internal Job Opportunities
• Annual Leaves
• Leaves Encashment
• Referral Bonus
• Company Pick & Drop
Send us your CV at

Job Specification

ibex. is in search of talented and motivated individuals for the post of Customer Support Specialist - Interbational in the field of Customer Service in one of their office located in Karachi and Islamabad - Pakistan. The ideal candidate should have high school/o level qualification and atleast less than 1 year of experience. The position require acting, liaison, customer, client, assistance, service delivery, billing, query, process, build, service, customer development, customer experience, quality assurance, american, accent, communication, writing, ms office, excel, intelligence, benefits, medical insurance, provident fund, internal, bonus mandatory skills. This is a Full-Time on rotation job.Salary vary between 45k to 65k (PKR) per month depending upon skills and years of experience candidate got.


About ibex.

ibex. is a leading end-to-end provider of technology-enabled Customer Lifecycle Experience (CLX) solutions. ibex. helps leading brands worldwide acquire, engage, and retain customers. Headquartered in Washington, D.C., ibex. has delivery locations across 26 sites in seven countries and maintains a network of over 15,000 employees. With its CLX platform, the company’s solutions range from handling 60 million customer interactions yearly for its clients from onshore, offshore and near-shore locations, to acquiring new customers for its clients that add $2 billion yearly in lifetime revenues, to deploying its Clearview platform that helps brands manage and optimize their customer experience.